Unauthorized editors in Figma and Figjam

I had multiple people from an external agency gain access to my files without requesting or before I gave view only permission. One person claimed they just opened the file and they had editor access, and another had editor access hours before I received their view only access request email. This seems to be a major security flaw since I never shared anything with these people.

Has this happened to anyone else, and did it affect our billing and invoice? We’re a small company so we pay for additional editors individually.

Hey Tim!
Sorry to hear you are having issues with right permission. If you would like us to double-check the right permission to these specific links to make sure they don’t have editor access, please reach out directly to the support team by filling out a form here: https://help.figma.com/hc/en-us/requests/new.
Be sure to use your Figma account email, include the link(s) to the file(s), and share them with support-share@figma.com, so we can take a closer look. (this won’t affect your billing at all).

As a reminder, here the guide to manage team permissions here: https://help.figma.com/hc/en-us/articles/360039485514-Manage-team-permissions#bulk Hope this helps!

A post was merged into an existing topic: Unclear Figma billing practices