Trying to get a response from the sales team

Hey @Jannie, thank you for reaching out! Apologies that you haven’t heard back from us yet and happy to get you connected to the team asap. I wasn’t able to locate any recent support tickets with your email address. Did you use a different email address to contact our team?

Also, can you confirm if you contacted our support team or our sales team and can you please send me the form link you filled out? For questions regarding Professional and Organisation plans you can contact our support team via this form.

Thanks,
Gayani

Sorry forgot to mention the ticket number in the previous post, it’s #1076417. Just for your reference, the last few times when I submitted the form on the pricing page, I did not receive any email auto-responders, so that’s why I was a bit uncertain if my request actually went through 🤣.

Hi Gayani, thank you for your prompt reply. I believe I submitted the form listed under the Organization plan on the pricing page - Plans & Pricing | Figma. I may have opened my ticket with another email address, Jxxxxx, but this would direct to the email address associated with my Figma account.

I have just submitted a new request via the link that you shared with you.

Kind regards,
Jannie

Hey @Jannie, no worries and thanks for confirming! You can contact the sales team, if you’re interested in the enterprise plan. But you’ve mentioned you’re interested in the organization plan so our support team will assist you here.

So I was able to find a support ticket ( #1076417) that came in today but it’s not sent from the email address you’ve mentioned. I’ve removed you email address from your previous text because this is a public space.

I’m going to escalate your ticket internally with the team, so someone should be in touch with you soon. And please let me know if there is anything else I can help with.

Appreciate your patience in the meantime!

Thank you,
Gayani

I’m in the same boat. My company is wanting to get Figma and FigJam for our team and I’ve been reaching out to sales to no avail. Could someone please get in touch? Legal will need to review the contract and I’ve so many other questions.

Hi Gayani,
Thanks and I appreciate that your assistance with this, I think I already got some updates on that ticket, so hopefully it will be sorted soon 🥰!
I do have a tiny suggestion for the Pricing page. You mentioned that the support team will be able to assist with the organization plan, but the ‘contact sales’ button is right underneath the organisation plan’s Primary CTA which can be a bit confusing. Plus, I got no responses after filling out that form. Not sure if that’s why I didn’t receive any responses? Because I’m trying to contact sales team for the organization plan? I guess I won’t be the only one who is experiencing this, so maybe it’s worth bringing this up with the team and potentially updating the button label and form link for the organisation plan :).

Best,
Jannie

Hey @Ariane, apologies that you haven’t heard back from us yet! I’ll pass this feedback along to the teams. I do understand that you have many questions and I can escalate this internally to the teams.

Can you let me know if your company is interested in the Organization plan or the Enterprise plan? Also, could you please DM the email address you used to contact our sales team?

Hey @Jannie, glad to hear you’re getting the help you need.
Appreciate your feedback! Apologies, this was changed recently and I missed this totally and gave you the wrong information here.
However, I’ll pass this along to the sales team that you had to contact the sales team over a few months. You did not receive any email auto-responders and were also not even sure if your inquiry has been logged successfully.

Apologies again for the inconvenience and for your honest feedback!

Hi Gayani,

I have tried to reach out to the sales team 3 or 4 times over the past month but have not yet received a response. Like another poster here, we have some questions about the terms prior to us signing up for the service. If you can put me in touch with someone, that would be very helpful!

Thank you!

Hey @BrianF, appreciate it for reaching out in the Forum!
Apologies that you haven’t heard back from the sales team yet, I’ll pass your feedback to the teams and investigate further.

I’ve submitted a support ticket on your behalf. Your ticket number is #1082007, for reference.
Please reply to the email and send them your questions.

Someone from support will be in touch with you soon!

Thanks,
Gayani

Organization, I believe.

xxx or xxx

Please put me in touch with someone. Thank you.

Hey @Ariane, thanks for getting back! I’ve removed your email address as this is a public space.
I’ve just escalated this internally. I will get back to you asap.

Appreciate your patience in the meantime!

Hey @Ariane, just wanted to let you know I’ve forwarded this to the team and someone should have been in touch with you already. Let me know if there is anything else I can help with.

Thanks,
Gayani

I have reached out to sales using their email form several times also. My company wants to use Figma but need an official invoice and you would think sales would want to make a sale but its been quiet for weeks now.

Hey @josuerojas, apologies that you haven’t heard back from our sales team yet. And I do understand your frustration, but I’d like to help! Could you please send me a DM your email address and confirm if you were reaching out to sales regarding our Organization plan?

Thanks in advance!

I cant seem to figure out how to DM you

Hey @josuerojas, I’ve just send you a message via DM. You’ll get a notification and can open the message from there.

I have reached out to sales using their email form several times also. My company wants to use Figma but need an official invoice and you would think sales would want to make a sale but its been quiet for months now 😡

Hey @Dito_Khoirol_Huda, apologies that you haven’t heard from our sales team yet. I understand your frustration. I can escalate this internally with the team. I’m going to DM you so you can provide me your email address.

Let me sort this out asap for you!