Я удалила команду, но удалились все проекты

Я думала, что удаляю просто команду, вытащила из нее все проекты, которые в ней были, и удалила команду. А потом поняла, что не могу найти ни один другой проект, который за год создала в фигме. Я восстановила команду, но проекты не могу ни найти, ни восстановить. Как их вернуть? Никто не знает? Однажды мне удалось спасти файлы из истории, но как восстановить все удаленные файлы - это к кому надо обращаться? Там такие мастерписы были(

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Та же проблема. не могу найти файлы

Hey @Dameli, thank you for reaching out!
Unfortunately, we do not offer support in Russian at this moment, so I am going to continue in English.

Could you please explain where you’ve pulled out all the projects that were in the team before deleting them? And how you’ve moved the projects?

You can restore a team, which will reinstate the team and any files or projects within in. You’ll be able to access the team in the file browser. So I’ll need to know where you’ve moved the projects to investigate further.

Thanks,
Gayani

same problem

Hello, @Gayani_S ! Well, actually I pulled out two files that were in the team to the drafts. But, and this is wild and superficial, all my drafts - much more than just those two - were deleted. I couldn’t even find them in the trash :face_holding_back_tears: I restored the team, but my projects are all at heaven right now. Unfortunately, they are not the Winchesters, only the simple kazakh girl’s pieces of art, they cannot return and continue to fight in my graphic design war with the world :headstone:

Hey @Dameli, thanks for confirming. Let me check internally and come back to as soon as I get more info on this. Appreciate your patience in the meantime!

Hey!
Do you remember which draft space you’ve moved these files to? We’ve moved Drafts into teams on the Starter and Professional plans. Each team now has its own Drafts space
I’d recommend to check our Updates to how drafts work.
Do you by chance have a link to the files saved somewhere?
Also, could you please try use the search bar from the file browser with a similar name of your file to find your files?

Thanks in advance!

@Gayani_S i have now two teams. And every time I open Figma, I don’t find anything except one file that I’ve created after the deletion of all the drafts. I don’t know what you are talking about, but in my Figma space there is NO old work. None. Zero. I can’t find it. I can do all your advices but never succeed. Can you really help me? Can you restore all the deleted drafts? Again, I deleted the teams twice, then restored it, but the files did not return. I can’t find anything on my search bar, because the Figma is empty! Also, my plan is free

Hey @Dameli, I understand your frustration here! Let me reach out to the teams internally. I will get back to you soon! Appreciate your patience in the meantime.

Hey @Dameli, I’ve just created a support ticket on your behalf. Your ticket number is #1025762, for reference. Please do share a screen recording on what you’re seeing on your end with our support team.
Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.

Appreciate your patience in the meantime!