Thumbnails not showing up

Ask the community
1

Hi there,

I am having an issue that my thumbnails are not showing up. The projects are just white boxes on my projects page. I have tried restoring the thumbnail and resetting it multiple times. Any tips?

2

Hi Erin_Rhodes, sorry to hear you are having trouble with thumbnails.
Can you please try clearing your cache in your desktop app, and check if the thumbnail shows after refreshing the app?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Let me know if this helps!

3

It worked!

1 Like
4

Hi, I’m experiencing the same issue. I followed the instructions for Mac, but it didn’t work for me. Do you have any suggestions?

5

Hey @Ranjan_S , does it happen on browser, desktop app or both?
If it only happens on desktop app, can you also try to force-quit, and re-install Figma to see if that helps?

If the issue still occurs after these workarounds, I’d recommend you to reach out directly to the support team so they can investigate further the root cause of the issue on your end: here

Please make sure to use your Figma email account, and mention the steps you have done and a quick screenshot / video recording on your end if you are able to do it. Thank you!