Thumbnails not showing up

Ask the community
1

Hi there,

I am having an issue that my thumbnails are not showing up. The projects are just white boxes on my projects page. I have tried restoring the thumbnail and resetting it multiple times. Any tips?

2

Hi Erin_Rhodes, sorry to hear you are having trouble with thumbnails.
Can you please try clearing your cache in your desktop app, and check if the thumbnail shows after refreshing the app?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you’d prefer to manually clear your cache you can:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again

Let me know if this helps!