“When you’re back online …”

Needless to say I am very much online right now, and while I have the occasional VPN hiccup, I would think that would affect the entire app, not just individual files like this.

You might be thinking to yourself “Relax, just quit Figma and restart it,” but I can’t do that because when I try I get this terrifying warning. At least if I keep working it might eventually save my work - “discard changes” sounds like if I leave I’ll lose it all. Just to feel safe I’m saving the .fig file as I go, like it’s the 90s or something.

I had this happen to me as well - not sure when it started but noticed it today. Might be related to a bigger update I did in my design system or could be on the Figma side.

How I got my file to save

• Saved the .fig to my desktop (just as a fallback)


• Opened the same project in my browser


• Closed the tab in my desktop app

When I opened the file in my desktop app, I saw a snackbar pop up saying “Your offline changes were synced”

That’s a really good idea that I never thought to do, I’ll try it next time in the hopes that what’s going on is just a glitch in the app.

this didn’t work for me - my problem is i have no idea how long i’ve been working on this file offline… it’s been at least a day but maybe longer and it’s incredibly complex.

Export it as a .fig, save that thing locally. I don’t know what else to tell you - this keeps happening to me intermittently and I can’t see a pattern to it. The other day half of my open files sat in “offline” state for hours while the other half were fine. It’s pretty frustrating because the natural fix - quitting Figma and restarting - is explicitly not an option unless I’m willing to risk losing work.

Is this still an issue? As I’ve had this occur today. Strange behaviour as I have another project open and it’s not having this issue.

Yep, I’m having this issue today. Frankly terrifying as I have no idea how long I’ve had the file open and how long I’ve been making changes whilst it’s like this. And it’s huge! I’m saving a local figgy and try and upload, I guess.

If you use the desktop app, login at the browser and open the file there (or vice versa, go browser to app). Sometimes just opening it somewhere else triggers it to unstick itself. It’s not a sure fix but it’s worked a few times for me. And you’re right, it’s a pretty spooky thing to happen, especially when you’re like “Wait, how long has it been like this?” 😅

Same problem for me. No idea how long my file has been stuck. I tried opening it in browser and its NOT showing my most recent changes. I dont know whats going on but that error message is not helpful or accurate at all. Help us out Figma, being able to save your files is a pretty mission critical issue here.

Hey @Aaron_Mitchell, sorry for any disruption to your work!

We sometimes see users encounter this error message after some kind of network or service interruption. Even when you see this message Figma is generally saving your work in the background for later sync — you can read more on this in Can I work offline with Figma?

Can you try opening this File in an incognito window if you’re already using the browser, and sync any offline changes if asked to, as shown in that article? If you find the File is up to date there you can restart the Desktop App and this should clear that message.

If your work isn’t up to date when opened in the Browser, and you’re not alerted to sync offline changes, we’d suggest you use ‘Save as local copy’ from the File menu, to make a backup of your work, and then upload it in the Browser to check it is complete. If it’s incomplete we’d suggest copying and pasting over from the Desktop App to the Browser for any work you need to save.

Once your work is backed up, restarting the Desktop App, and your network and computer if necessary should clear this warning. If you find you continue to see this warning after restarting, just send me through a Console.log from the Developer Tools as shown in Use Chrome Developer Tools and I can create a support ticket on your behalf, so our Technical quality team can troubleshoot further with you.

Let me know if you have any follow up questions and I’ll be happy to help!

This happens when you pull a library update that affects many frames, and especially component instances, across the file. You must wait until all frames are updated.

That can be one of the reasons it happens, but it also happens because [~insert mystery here~] and it takes way longer than the time any typical background process needs to finish. I’ve had it stay up for hours before.

I have been having this issue “file has unsaved changes” Couldn’t open my design file.

Tried clearing cache, opening on web, deleting app and reinstalling. Nothing worked.

Hey @Sugandhi_Chaudhary, thanks for trying out some of the troubleshooting steps!

I’ve just created a support ticket on your behalf. Your ticket number is #999220, for reference!

Please provide a direct link to the file to our support team, and invite support-share@figma.com with “can edit” permission so they can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

If you’re unsure on how to invite someone to a file, please follow these steps:

1. Click the “Share” button at the top-right corner of the Editor


2. In the next window, type support-share@figma.com into the text box


3. Select the “can edit” permission option


4. Click the “Send invite” button

Thanks in advance!

This “unsaved changes” error happens too frequently for this to be a “solution”.

Figma should just add a button to “Sync changes” since we are all obviously (back) online.

Facing this issue for quite a long time now. I have been having this issue “file has unsaved changes” Couldn’t open my design file. Tried clearing cache, opening on web, deleting app and reinstalling. Nothing worked.I tried opening it in browser and its NOT showing my most recent changes. I dont know whats going on but that error message is not helpful or accurate at all. Help us out Figma, being able to save your files is a pretty mission critical issue here.

Hey @Goyal_Neha_I! Thanks for reaching out and for taking the time to try those troubleshooting steps.

I understand how frustrating it must be to encounter this issue, especially when you’re unable to access your most recent work.

I’ve created a support ticket for you, and your ticket number is #1156108 for reference. Could you please download Figma desktop app debug logs and share them with the team?

Our support team has already send a reply, please take a look when you have a moment.

Thanks,

Gayani

@Gayani_S I have been having this issue “file has unsaved changes” Couldn’t open my design file.

Tried clearing cache, opening on web, deleting app and reinstalling. Nothing worked.

Hi @Benhbt, thank you so much for going through those troubleshooting steps already—I know it’s frustrating when nothing seems to resolve the issue. I’ve gone ahead and created a support ticket for you; your ticket number is #1161515.

To help us get to the bottom of this as quickly as possible, could you please download the Figma desktop app debug logs and share them with our support team? These logs will give us a closer look at what might be causing the issue.

Our team typically responds within 24 hours, though with the current high volume, there might be a slight delay. Thank you for your patience, and we’ll do our best to get back to you as quickly as possible!

Please feel free to reach out if you have any other questions or need further assistance in the meantime.

Changes you made to PP.Webflow PRO GSAP (Copy) while offline haven’t synced yet.

Hi @bezkhlibnyi.89, thanks for reaching out. I understand how concerning it can be when your files has not synched yet.

When your connection to Figma is restored, any changes you made while offline should sync automatically. If you’ve closed the affected files, reopening them should trigger the sync for your offline changes.

However, there are some situations where changes might not be saved:

• Using an unsupported browser or an outdated version.


• Clearing your cache or browsing data before reconnecting to Figma.


• Being in private browsing or incognito mode, or using a shared computer or guest account that clears browsing data automatically.


• Running out of storage space in the browser, leaving no room for Figma to save changes.


• A browser extension interfering with Figma’s ability to save data.

For more details, you can check this guide: What can I do offline in Figma?.

Please let me know if this happened in your case, happy to help out further!

I’m having this problem a lot this month. I’ve tried many methods and it’s still like this. Please help me to fix it.

Hey @Petch_Luancharoen, thank you for reaching out and I’m sorry to hear you’re running into this issue repeatedly.

Could you let me know if this happens in the browser, the desktop app, or both? Also, it would help if you could share the troubleshooting steps you’ve already tried so we can avoid repeating them.

In the meantime, can you check these scenarios that might cause the “This document contains unsaved changes” error:

• You’re using an unsupported or outdated browser version.


• Clearing your cache or browsing data before reconnecting to Figma.


• Working in private browsing or incognito mode, or on a shared computer/guest account that automatically clears browsing data.


• Running out of browser storage, leaving no room for Figma to save changes.


• A browser extension interfering with Figma’s ability to save data.

If any of these might apply to your case, here’s a helpful guide on offline functionality: What can I do offline in Figma?.

Let me know more details when you can, and I can get you connected to our support team if we are not able to resolve your issue.

바보같은 피그마. 얘네는 돈받고 플랜 팔면 안된다.