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The "open session" feature doesn't seem to work

  • September 20, 2021
  • 8 replies
  • 2147 views

Ben_Wiener

I started an open session, but the link still requires people to log in.

Edit: I’m not sure why you closed this issue, it prevents me from replying.

The message in the UI says:

Open session ends in 23 hours and 29 min
During the session, anyone with the link can edit the file - no account required".

image

This topic has been closed for comments

8 replies

dvaliao
Figmate
  • Community Support
  • 4613 replies
  • September 20, 2021

Hey @Ben_Wiener,

This is an expected behavior. FigJam invites users to create an account or log in before they’re able to join the collaboration & comment. Other users have requested for guest collaborators that only need temporary access, which seems similar to what you were expecting. You can vote for it and add any additional feedback here: Allow for guest collaborators


Ben_Wiener
  • Author
  • 1 reply
  • September 20, 2021

An earlier issue I opened was closed without letting me reply.

This message in the UI seems to be mistaken:
image


Karl_Jiang

Hey Ben, sorry to hear that! And sorry your issue was mistakenly closed. Are you still experiencing the issue? If so, can you start an open session and send me the link? Cheers!


Matt_Theuma

Hi, I’m also having this issue. The link for an Open Session is asking for people to login.


Chris30
  • 2 replies
  • October 25, 2021

Hey there, create an open Session is not shown to me 😦

Might it be because I am on a free plan currently?

image


Karl_Jiang

@Matt_Theuma, this was a known bug last week that should be fixed now, let me know if it’s not.

@Chris30, yes that’s right open sessions are only available for paid customers at this moment.


Chris30
  • 2 replies
  • October 26, 2021

@Karl_Jiang Thank you for the quick reply! I could not find that before in the manual. Maybe you should update it.

So it is included in the Professional Plan or in the Organization plan? Cheers!


  • 0 replies
  • November 25, 2021

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