When the application starts, it freezes at the last stage of opening the file. The same is true in the VS Code plugin.
Firefox and Safary open normally in the browser.
Mac Pro M2.
Dev mode is purchased.
Has anyone encountered a similar problem?
Hi @Igor11, Thank you for reaching out with detailed information and for taking the time to troubleshoot.
I quickly tested on my end, and I was able to open my file both on the Figma desktop app and in the browser.
If you are still encountering the issue with opening the file in the Figma desktop app, could you please try a few additional steps as outlined below?
- Force-quit the Figma Desktop app and restart it
- Clear the Figma desktop app cache
You may also refer to this guide for further assistance: My files are not opening
If none of the above steps resolve the issue, I recommend reaching out to our support team for further assistance through this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contacting support, please provide:
- Your Figma account email
- The troubleshooting steps you have already tried
- A video demonstrating the issue
- Figma desktop app debug logs related to the video
- The URLs of the affected file and add support-share@figma.com as an editor(this will not affect your billing)
Hope it helps! If I overlooked anything, please let us know.
Thank you for your cooperation in this troubleshooting process and for your understanding!
A simple restart can often resolve temporary glitches that might be causing Figma to freeze.
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The issue has been resolved. I learned how to check the system logs and saw that there was no outgoing connection with the socket. Through ChatGPT, I found the solution to the problemβI discovered an enabled proxy server. Everything is working now. Thank you very much!
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