Hello Figma Community,
My team’s file has become locked. Will this issue be resolved after payment? My payment is due on July 18th, and I’ve been experiencing this problem since today. Please assist me as soon as possible.
Thank you for your help.
Hey @Suman_Mukherjee2, thank you for reaching out!
There might be a failed payment on the account, and hence why the team file might be locked. You will need to make the outstanding payment to regain access.
But you’ve mentioned your payment is due on July 18th, so I’d recommend reaching out to our support team via this form. Please share your file link with the team, so they can investigate why it has been blocked.
Let me know if you have any further questions.
Thank you, @Gayani_S, for your help. The issue has been resolved; it happened due to a payment failure.
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