Hi everyone!
Just wanted to share my experience. I have been charged for 4 seats on my account. These accounts were added as editors and I have been charged instead of $18 - $72. Which is ridiculous as I am the only one that uses the account - which is why I have been paying every month, for the last year, $18 for a Professional plan. I have sent multiple emails regarding this and asking for a refund, however support is still not responding. It’s been 2 weeks.
Why are there no emails being sent on changes in the plans or that all of a sudden there is a change in payment for multiple seats? Instead we are charged automatically.
Let me know what you guys think and if there is anyone who Is having the same issues as me.
Thanks!