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Question

Slow loading on share modal

  • November 21, 2023
  • 1 reply
  • 207 views

Alice_Holm

Anyone else experiencing a slow share modal? I almost always have to restart Figma to be able to share.

Screenshot 2023-11-21 at 14.11.06

This topic has been closed for replies.

1 reply

Ryan_52
Figmate
  • Technical Quality Specialist
  • 382 replies
  • November 21, 2023

Hi @Alice_Holm I’ve checked the share modal from my end but was unable to reproduce an issue with a slow loading. Are you seeing this in the app, in the browser, or both?

Are you connected to the internet through a VPN/Proxy/Firewall and do you have any antivirus software running on your device?

  • If you do have an antivirus software running, please check that the virus definitions are updated to the latest version
  • If you’re connected via a firewall we suggest making sure that Port 443 is unblocked and that *.Figma.com is unblocked as described in:
    Technical troubleshooting tips

It may also help to see if you are encountering this issue if you connect to another network (e.g. mobile hotspot).


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