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Question

Self-upgrade from viewer seat to full-paid seat is absolutely outrageous

  • August 27, 2024
  • 2 replies
  • 341 views

Daniel_Wolferts

The fact that the default option in Figma is now that anyone can upgrade themselves into a paid seat without explicit approval from an administrator is completely outrageous and absolute bad practice.

I am administrating our Figma team, in which I have currently three full-paid seats assigned to my colleagues. A few weeks ago, I received an email that a person outside of our organization has been upgraded to a full-paid seat; without anyone from our team having approved this. I restricted his access, but still had to pay the bill. Today, this happened again; apparently via the shared link to the board. Finally, I found the option to change the default into viewer-restricted seats. You guys have heard about dark patterns, right?

Additionally (even though I am not an expert here), the fact that a person is not explicitly asked to approve a purchase is, as far as I know, against EU law.

I previously had a discussion with our accounting team, why we are paying a Figma account for a person not in our organization, and now I have to have this discussion again, which makes me look like an idiot.

If this continues, I am going to quit Figma and move over to Adobe XD.

I hope you change this very soon.

2 replies

Darrell_White
  • New Participant
  • 10 replies
  • August 28, 2024

I completely agree, it’s a total nightmare to simply maintain in a large organisation.


laurmaedje

To make matters even worse, it seems that these self-upgrades can happen silently without even the person who is self-upgrading noticing. There is no update modal or anything, the upgrade just happens (for whatever reason, maybe because a viewer tried to drag something around and became an editor?). This is super intransparent and clearly a money grab.


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