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Question

Prototype working on Mac but not on PC

  • July 29, 2023
  • 1 reply
  • 398 views
Damien_BTBD

[Hello everyone,

I hope I’ll be clear enough in my explanations 😕

I’m new to Figma and had to make a prototype as part of my work. My aim is to make the central content of the page responsive when the user clicks on the left-hand menu, which contains an expanded tree structure.

The problem is that everything works correctly on my Mac, but when I try to show the result from my work PC, everything breaks. Correct operation is limited to the Mac…

Do you have any idea what could be causing this problem?

Thanks in advance!

Captures

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1 reply

Ryan_52
Figmate
  • Ryan_52
  • Technical Quality Specialist
  • 382 replies
  • July 31, 2023

Hi @Damien_BTBD , sorry to hear this is happening!

This definitely seems like a bug. Cna you please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

Be sure to include a video or screenshots showing the difference you are seeing between Mac and PC devices, a link to the file and component you are seeing the issue with and share it with support-share@figma.com so they can take a closer look.

Also please include any details about the PC device such as OS, browser or desktop version and if you are seeing this issue on PC from a the browser or desktop app.

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