Suddenly, my professional student account asked to verify student status. I checked and the screen said it was verified but I still couldn’t access professional contact.
Question
Problems with my student verification
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Hey @Ania_Dinis, welcome to the community!
I see in our backend that you are part of multiple teams - one of which hasn’t been upgraded to the edu plan. Are you trying to create a file in this team’s space and encountering the message? (‘Professional team’)
If it is this team, you can find instructions on how to upgrade the team here and forward those to the team owner.
If this isn’t the case and you are still encountering the issue, please let me know so I can open a follow up ticket so the support team can help you out. Thank you!
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