Hi all. I have a couple of frames that have placed image in.
I want to export as .svg format.
I can see the image in the preview and on the preview of the .svg. But when I open the .svg in adobe illustrator the image isnt there and just should a blank box…
Any ideas? It worked fine in sketch before.
SVG does not do a good job supporting images. Try adding the image in Illustrator.
If you encounter this problem today, will you get the same answer, or is there a new way?
Hey @ak12, thank you for reaching out!
I can create support ticket on your behalf so our support team can take a look at your file. Before that can you answer me the following question:
Are you having trouble opening up the SVG files in chrome or another application?
Thanks,
Gayani
@Gayani_S, Thanks for reaching out to me too.
Yes. The SVG files isn’t trouble opens and works in other applications.
photoshop and chrome.
Then I looked again and realized that some computers were opening the file and some were not.
Thanks for the information @ak12, can you give me an examples on what devices the SVG is opening correctly and and on what devices it is not?
I would need this information to double check internally with the team.
Thank you in advance!
really nice, the question is from 2022, and 2 years later it’s still here. Ok I have the same problem, I export the frame with embed image in Figma to svg, open it in AI and the image is gone.
About a month ago I must use export with pdf, and the image is still show up in AI. But now it’s gone too with pdf export.
Please check what is happen
Hey @Truong_Tran, I think your sentiment is valid when seeing that this issue is still ongoing, hope to see this resolved soon too!
I’ve created a support ticket on your behalf, so our team can investigate further on this. Your ticket number is #1083031, for reference.
Please do share a screen recording with the team, so they can investigate further.
Our support team usually takes up to 24 hours to reply back to emails - tends to be quicker than that in normal circumstances. However, please be aware that we are facing increased contact volume so there might be a delay.
Thanks,
Gayani
I’m encountering the same problem. Any Figma frames containing images result in missing images after exporting as SVG and importing into Adobe Illustrator. It’s frustrated situation.
Hey @Thao_Le1, thank you for reaching out!
Can you please share a video recording of the issue you’re encountering with a description/explanation? I’d like to see if you are able to export the SVG successfully in Figma and only have issues when importing the SVG in Adobe Illustrator.
Thank you in advance!
Im having this problem as well. Any possible solution coming?
Hi @Rob29, thank you for reaching out!
I took a look at the support ticket I filed for the previous user experiencing a similar issue, and it appears they haven’t had a chance to follow up with our support team yet. In the meantime, to help our team troubleshoot effectively for you, could you please share a video recording of the issue? Showing the full Figma window, with the properties and layers panels visible, and expanding any relevant layers you’re having trouble with, would be really helpful. This allows our team to try reproducing the behavior in their own files.
Could you also provide a direct link to the file and invite support-share@figma.com with “can edit” permission? Users with @figma.com emails won’t count toward your billing.
Lastly, are you able to export the SVG successfully within Figma, but then encounter issues when importing it into Adobe Illustrator? Any additional context like this can help us get to the root of the problem.
Thank you again for your help, and we’ll do our best to get this sorted out for you!
Sure, until I get a chance to do all that, here’s some additional info: I recreated the graphic in Adobe Illustrator and exported as SVG from there, and had the exact same problem occur where the embedded image would vanish from the SVG while all vector elements remained. So in fact, perhaps the issue is with the SVG format itself? It’s very bizzare as sometimes the image will show in the thumbnail (when viewed in the Finder - on Mac) and sometimes it will not, the same file, without resaving it or anything, just looking at it at different times.
Hi @Rob29, thank you for sharing those extra details—it really does sound like the SVG format might be at the root of this issue, especially with the inconsistent display of embedded images.
Just to narrow things down further, is this happening in both the Figma desktop app and the browser?
I’m having this issue too, trying to export SVG files with images with no luck–the images don’t show up when I open it up in Illustrator. Is there a workaround for this?
Hey @Christina_Maybin, thank you for reaching out!
I’m sorry to hear you’re having trouble with exporting SVGs with images!
Could you let me know if this only happens when opening the SVG in Illustrator, or if you’ve tried viewing it in other tools as well? Sometimes different programs handle SVGs uniquely, which could help narrow it down.
If possible, could you also share a screen recording of the issue? Including the full Figma window with properties and layers panels visible and relevant layers expanded would be ideal.
Thanks in advance!
I’ve tried opening the files in Illustrator and InDesign, and the non-vector image assets are still missing.
Is there any way I can send privately? The file can’t be shared publicly. I submitted a support ticket for this issue on 11/11 and have not received a response but would be happy to work with them privately.