I can’t even save my file whenever I paste an image into it, have tried clear cache but it won’t work, everything is ok but pasting images. Any solution for this?
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Hey Minh!
Sorry to hear this is happening! It seems buggy. In order to troubleshoot:
- Can you clarify if you see any error message when you try to save your file?
- Which type of format is your image? And can you paste it successfully in your file before saving your file?
- Is it happening in browser, desktop app or both? and in a specific file or any files?
As a first workaround, can you try to force-quit the app, uninstall and reinstall Figma to see if that helps?
It would be great to have a quick video recording and a copy of your file so we can try to replicate here. Thank you!
hello, ty for your feedback, the system say I have unsaved change when I close file, if I force Figma to quit then I won’t able to load my project next time → have to clear cache.
I have try to clear cache, reinstall many times but it won’t work, this happend to one of my account (email), another emails don’t meet this problem.
Hey Minh!
Thanks for the details. Yes, this looks buggy! If this is happening only on Windows PC, can you make sure that you are running Windows 10 or later in a 64-bit environment?
Note: It’s not possible to run the Figma desktop app behind a proxy. If you’re using a proxy, you will need to use Figma in the browser instead.
If the issue still persists, I’d recommend you to reach out to the support team and please mention the steps you have done so far: here
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com so they can take a closer look.
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