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Question

Owner cannot remove users

  • October 7, 2024
  • 1 reply
  • 54 views

Chief_Duck

Hello, I am the owner of a Figma project but I cannot remove users, it keeps on telling me to contact my adminstrator, but I am the adminstrator, how do I change this so that I can share the Figma ?

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1 reply

  • Figmate
  • 2171 replies
  • October 7, 2024

Hi @Chief_Duck, Thank you for reaching out. I totally understand your confusion.

Could you please double check of your role on the team where the project is located?
Please refer to this guide to check the required permissions: Remove or adjust access

Are you an team admin? If so, you can manage team permission on that team from the file browser as below. (If you are not the team admin, please contact them to verify your team permissions.):

  1. Open Figma in the file browser.
  2. Select the team name on the sidebar.
  3. Select Members at the top of the screen.
  4. Check the permission/roles for your account.

If you adjust the permission for the team where the project is located and still cannot remove members from the project, I recommend reaching out directly to our support team at: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When contacting them, please remember to provide the following details:

  • Your Figma account email
  • Screenshots of the issue
  • The URL link of the project

I appreciate your assistance and understanding. If I misunderstand anything, please let us know.

Thanks again for reaching out!


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