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Question

On windows, video elements are not appearing correct.

  • September 10, 2024
  • 1 reply
  • 7 views

Abha

Since today morning, I’m facing the issues as following:

  1. while playing the design file, video assets are not showing on place and looking squeezed.
  2. File opening error
  3. Too much load time
This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Community Support
  • 3751 replies
  • September 10, 2024

Hi there, sorry to hear this is happening!
If you are still having issues , please reach out directly to the support team for further investigation with a copy of your file, so we can try to replicate here: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

Please use your Figma account email, include a link to the file, and add support-share@figma.com as an Editor, so they can take a closer look. Thank you!


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