Not able to use the variable

Hey @Admin16, thank you for reaching out and sharing a file link with us. I’ve reached out to the team for help. I am not sure if this could be possibly a bug.

Let me come back to you once I have more information on this. Also leaving this open for the community to jump in if they have any solution.

Appreciate your patience in the meantime!

@Gayani_S Thank you for addressing this matter. I’m eagerly awaiting your response on resolving it.

Hey @Admin16, quick question could you please invite support-share@figma.com with “can edit” permission so we can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

Thanks!

I have sent the invitation.

Thanks a lot and apologies for the back an forth, will get back to you as soon as possible!

Hey @Gayani_S have you found any resolution?

Apologies for the delayed response!

Please try the following as a workaround :

• Use a white (or matching fill color to background) frame/rectangle with the same dimensions and place it directly over the component instance
• Set the default boolean value to visible (this “hides” the component), and bind the boolean variable to the frame layer visibility
• Change the prototype interaction for the “show” button to set the boolean to false instead of true

Let me know if this does not work for you, happy to connect you with our technical quality team!

I appreciate your reply, I have tried what you are saying, the problem is I wanted to start the animation on the component only when the component showed up. Hiding the components using the frame will not solve the issue.

Hey @Admin16, got it! I’ve just created a support ticket on your behalf. Your ticket number is #992106, for reference. Our technical quality team can take a look at your case. Appreciate your patience in the meantime.

Let me know if there is anything else I can help with.

hey, @Gayani_S may I know the status of the ticket you created?

Hey @Admin16 , of course I can give you an update! You should have gotten an 3 emails at least from us. Can you check your spam folder please?

The last update you received was “…It seems this issue was related a known issue our engineers had been investigating. I have confirmed the fix for the issue has been released now and the after delay interaction seems to trigger now without issues on toggling the boolean variable.”

Someone from our Technical Quality team has attached a screen recording of what they’re currently in the “Dummy” file you had provided. They’ve created a copy of the original setup. Please check your email and view the file link, our team is waiting for your feedback on this.

Let me know if you were able to find the email!

Hey, @Gayani_S thanks for your response and resolution on this issue, I have checked and it seems the issue is resolved now.

Thanks for letting me know!

Hey @Gayani_S, I’m encountering a similar issue again, but with a different approach. I’ve assigned a variable to the box and used the set variable prototyping method to change the box variant. When the box changes to variant 2, as per the component structure I’ve set up, it’s supposed to automatically switch to variant 3 using a delay animation. However, the delay animation isn’t working, and the box is stuck on variant 2.

Facing the same issue, hope this gets resolved soon

Hey Admin, thanks for getting back and apologies for the delayed response!

I’ve just created a follow up ticket, so our support team can investigate further on this. Your ticket number is #1079513, for reference. Can you invite support-share@figma.com with “can edit” permission, so the team can look into this further. Note that users with @figma.com emails on your team do not count towards your billing.

Thank you,
Gayani

Hey @kathir.eshvar, the bug that has been reported in the beginning was investigated and fixed. I can’t give you any information on the recent issue that has been flagged. However, feel free to reach to our support team and share a link to your file with them. Please also remember to invite support-share@figma.com with “can edit” permission so the team can look into this further. Users with @figma.com emails on your team do not count towards your billing.

Thanks,
Gayani

Hey @Gayani_S , thanks for replying, I have already invited the support-share@figma.com with edit permission, and I am looking forward to the resolution.

Thanks @Admin16, I’ve escalated your support ticket to our team. Someone should be in touch with you soon. Appreciate your patience in the meantime!

Hey @Gayani_S I am waiting for the resolution on this issue.

Hey @Admin16, apologies that you haven’t heard back from the team yet. We are currently facing an increased contact volume that’s why there is a delay.

I’ve again flagged this with the team, and I’ll keep an eye on your ticket.

Thank you for your understanding and patience!

Hey @Admin16, I saw that our technical quality team has replied to your ticket. Please take a look at it when you have a moment.

Thank you,
Gayani

Hi, I am having the same issue. I have a variables that indicates if setup of element is correct (true/false). I see that variables is being updated, but the element that should indicate that doesn’t work (after delay I have created “check if/else” condition). If I change interaction to “click”, then it works, but I would like to see the change without user interaction.

Hey @Aleksandra_Maziarz, thank you for reaching out!

If possible, are you able to share a screen recording with me? Also, con you confirm if this is happening in the browser and in the desktop app?

Thank you in advance!

Hey @Gayani_S I cannot see any reply from the technical quality team, the issue still exisist.