My project files have disappeared

Hi @wlsgh57355, Thanks for reaching out about this. Sorry to hear that you are experiencing trouble with missing files in your project.

In this situation, our support team may need to investigate further. Therefore, I’ll go ahead and create a ticket on your behalf to ensure you receive the assistance.

In the meantime, please see if you can share the URL for the missing project/file with our support team in the ticket.
You may find the URL in:

• ​​Your web browser’s history
• Previous conversations with colleagues
• In the “File” > “Recently Closed Tabs” menu in the desktop app

I’ll notify you once the ticket has been created for you! Hang in there.

Hello @wlsgh57355, Thank you for your patience! I have just created a ticket for you. Your ticket number is #1107094 for your reference.

Please provide the information in that ticket. One of our support team members will contact you through the ticket.

Thank you once again for reaching out!

복구가 가능한건가요 ? 아니면 복구가 불가능한건가요? 그리고 준코3님이 말씀하신 참조용 #1107094 티켓은 접속을 어떻게 하는지 모르겠습니다. 하는방법을 자세하게 알려주세요.

Hi there, Thanks for replying.

While we hope the file can be recovered, further investigation is required to determine its feasibility. Please wait for our support team to contact you through the ticket.

You will receive notifications from our support team via email regarding that ticket. Please check your Figma account email inbox.