I shared a board from my old account to my new one and it disappeared while I spent hours working on it…. I don’t know Why.
l’m Unable to log in to my old account because it is linked to an email address that I no longer use so impossible to recover the password
How can I find this board ? I have so much important information on it
Hello @Alizee, Thank you for reaching out to us regarding this matter!
Could you please provide us with more information or details about your current situation? This will help us better understand.
If you shared the file by sending an invitation to your new email address, did you receive the email invitation?
Please check your inbox for the invitation and click on the link provided in the email to access the file.
If you’ve encountered a situation where the file disappeared after opening it in your new account, do you happen to have the URL of the missing file?
You may try retrieving the URL from:
If none of the above helps, you could also consider restoring access to your old account to check the file in question.
Have you set up email forwarding from the old address to a new one that you can access? If so, the next step would be to reset your password and update your email address accordingly. You can find more information here: Manage email address or password
If email forwarding isn’t set up, our support team can assist with manually updating your email address in your Figma account through a verification process.
Please note that this process is taken seriously to maintain account security, and we can’t guarantee access restoration.
If you’re having difficulty regaining access on your own, feel free to let us know. I can create a support ticket for you to start the manual process.
I hope this information is helpful. Please let us know if I misunderstood anything.
Thanks again for reaching out!
Continuing the discussion from Missing shared board:
Hello @Junko3,
Thanks for your reply.
Ok, so, I had a first FIGMA account, which I’ve created back in the days with my previous job email address… My mistake…
It was my private account, not a company account.
The board which is now missing, I’ve shared it with my current account that I’m using now, since I’ve changed job.
I cannot find the email invitation.
I have the link of the board but then I have an error to open it…
There is no forwarding emails from the old to my current…
I really need to have this board back… So I’m ready to try anything possible
Hi @Alizee, Thank you for your response and for sharing the details.
I will be sending you a direct message shortly to collect the necessary information needed to create the ticket and assist you in initiating the manual verification process.
Once you provide the information, I will proceed with creating the ticket.
Please keep in mind that, as mentioned in the previous comment, we cannot guarantee access restoration.
Thanks,