im missing 2 files. looked everywhere - from trash to drafts. even asked the team that was with me on this projects. also tried submitting a request twice, but keeps sending me back here to try and solve it. is there a way to restore those files?
Hi @Or_Ben_Shetrit, Thank you for getting in touch with us about this. I appreciate you taking the time to troubleshoot.
Could you possibly check a few more things on your end?
-
Do you happen to have multiple accounts? If so, could you please make sure you’re logged into the correct one associated with those files?
-
Have you noticed a little dropdown icon next to your team name?
If you see it, it means you might have access to more than one team or organization. Give it a click to switch between them and check if your files there.
If you’ve given that a shot and can’t seem to locate your files anywhere, just let us know. I’ll be more than happy to reach out to our support team on your behalf to help keep things moving forward smoothly for you.
In that case, it would be helpful if you could prepare the URLs of those missing two files. You might be able to retrieve the URL from:
- Your web browser’s history.
- Any previous conversations where you might have shared the file with colleagues.
- The ‘File > Recently Closed’ menu if you’re using the desktop app.
Thanks once again for getting in touch!
Hey, thanks for the reply.
Nothing helped, unfortunately.
Is there a way to restore the files?
Thank you for spending time to troubleshoot.
I’ll be happy to create a support ticket for you, so our team can take a closer look.
In the meantime, please get the URL ready as I mentioned in my earlier comment.
Thanks,
Hello again 
Sorry for the trouble, but I managed to restore the files. Turns out they weren’t created on Figma 
Thank you very much, again, for the help!
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Hey, Thanks for letting me know.
I’m happy to hear that you restored the files! 