Hello, recently my laptop broke and all the files that were on it are gone with it my google account was lost and I’m unable to recover it. I filled the support form and put in an email I could be reached on (3 days ago) but I still haven’t received anything, with the forum I attached a screen shot of one of the designs I had on the lost account. please help, thank you.
Hello @Project_Vibe, Thank you for getting in touch with us about your concern. Sorry to hear that you’ve had this experience.
Rest assured, I’ll be contacting our specialist right away to ensure they also send their response to the email address you’ve provided on the ticket, where you mentioned “here is an email you could reach me on:”
We appreciate you reaching out and your patience.
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Hi @Junko3, thanks for offering help. I wanted to reach out because i still haven’t received any email yet, may you please verify sending one?
Thanks again for reaching out! I’ve followed up with our support team about this.
We’re getting a lot of requests right now, so it might take a bit longer than usual to get a response. Sorry for any inconvenience this may cause.
If you haven’t heard back in a few days, please feel free to send us another message!
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Hey @Junko3, sorry for bothering you, but I need some help after the last email I sent the support team, in which i answered questions they asked me to check my answers for, they stopped responding and it seems like the deleted my forum, any insights would be greatly appreciated.
Hi there! Thanks for reaching out. I understand your concern.
I can confirm that your ticket is still open and our team is working on it. We appreciate your patience as we’ll get back to you.
Also, your forum post is not deleted – I’m able to comment on it just fine 
If you’ve got any more concerns, feel free to reply to the ticket email.