Loss of access to the project

[Volodymyr_Zabelskyi]

Constantly, after a couple of hours, access to the project to which I was invited disappears and I am forced to submit a request again. Is this a bug or a free feature?

[Celine_Figma]

Hey @Volodymyr_Zabelskyi , sorry to hear this is happening!
Please reach out directly to the support team, they may be able to locate your project and investigate the issue, by filling this form: here
Please use your Figma email account, share the project name that you lost access to, a link to this file if you are able to (this could be found in your history).

[Shiri_Shilo1]

Hi Celine!
We have a major problem with accessing Figma
Can you help me ASAP?
Thanks!

[Celine_Figma]

Hey @Shiri_Shilo1 , sorry to hear you are also having issue! Do you have the same issue or a different one?

I’d also recommend you to reach out to the support directly so they can locate your missing project or files. Please also mention any error message you received on your end here

EDIT : I see you have created another post with a screenshot, here is some additional information you can add in your form so the support team can help you out:

Accessing Figma issue urgent

Hi there! Please reach out directly to the support team: here In the email, please share your screenshot, and in order to take action on any admin-related requests, we need explicit confirmation from the exact email connected to the current admin — if you can CC them in your email and have them reply to confirm this request, the supoprt team will be able to take a look. [image] Thank you!

Thank you!