Interactions are missing after closing the Figma

Hi there,
Sorry to hear you are having trouble with the interactions!
If you check the version history of the file, are you able to find a version with the interactions showing? Here are the steps to do this: View a file’s version history
Please note that to see the prototype connections in a previous version, you’d need to restore or make a duplicate of the previous version, as when you view the file in version history mode you will not be able to see the prototype connections in the prototype tab until you do that.

To restore your file to an older file version, please follow these steps:

1. Click on an empty spot in the canvas to deselect any layers.
2. In the toolbar, click the next to the file name.
3. Select Show Version History from the options.
4. Figma will show the file’s version history in the right sidebar.
5. Click on the previous versions of the file to preview the old versions and see if your missing interactions are appearing
6. If you find a version where the interactions are shown as expected right click or click on the “…” 3 dot menu
7. From this menu you can either Duplicate the version to your Drafts or Restore the file to this version

Please let us know if you’re not able to find an old version where the interactions are showing.

Also, if you’d like us to take a closer look at this file, can you add support-share@figma.com as an Editor to the file (this won’t affect your billing at all), and send us the different steps you have done by filling this form here: https://help.figma.com/hc/en-us/requests/new

Hope it helps!

Hello there.

First of all, I’d like to say thank you for your reply. However, I have several question related to this.

First, how can we check the interaction and prototype link between pages in Figma in the version history? Because when I opened the version history menu, I can only see the design, but not for the prototype link so I cannot check whether the prototype connections are missing or not.

Second, can we restore only few pages only in Figma? Because I already did a lot of major change in the file and if I have to restore to the old version, it means I lost the changes that I’ve made up to now.

Thank you.

Hi Denzel,
Thank you for the details! First of all, you have to restore or make a duplicate of the previous version, so you can view the file in version history mode and the prototype tab. If this doesn’t work, could you please reach out directly the support with a copy of your file so they can investigate further here: https://help.figma.com/hc/en-us/requests/new

Please use your address mail linked to your Figma account, you add support-share@figma.com as an Editor to the file (this won’t affect your billing at all) and a link of your file. Thank you!

(And, about restoring only few pages, this is not possible unfortunately. Figma will restore fully the pages).

Hello,

I have encountered the same issue on several occasions. What is the cause for missing interactions with overlays?
Restoring file every time this happens is not a proper solution to this bug, especially when working on collaborative files.

Thank you.

Hey @Silvija , sorry to hear you are also having issues with the interactions!
I don’t see any ongoing bug report about missing interactions in our backend and I can’t replicate on my end. To be transparent, Io’s hard to know the root cause of the issue without investigating with an affected file.

Thus, I’d suggest you to reach out directly to the support team with the URL of your file so they can try to replicate your issue, and investigate further: https://help.figma.com/hc/en-us/requests/new
Be sure to use your Figma account email, include a link to the file, and share it with support-share@figma.com as an Editor, so we can take a closer look, a quick video recording when you encounter the issue if you are able to. Thanks!