I have an editor access but is on "View Only" mode when I opened the file

I have just been added as editor of a Figma design file but when I went to the actual file, it says on top “View Only” The owner of the file sent me a screenshot that I have a restricted account. I already have an upgraded account. How do we resolve this? Thanks!

Hi @Karl_Adrian_Aguro ,

That error indicates that you were downgraded to Viewer-restricted by an organization admin. In order to be able to edit files within Figma, you have to ask your Organization admin to update your permissions (by moving Viewer-Restricted role to an Editor role).

For more information, you can find our help center article on Roles and permissions in teams, and Admins in Figma.

If you are still running into issues, please reach out to our support team so they can have a deeper look at your permissions right here: https://help.figma.com/hc/en-us/requests/new