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Question

I don’t have permission to view my fig file

  • May 31, 2023
  • 1 reply
  • 525 views

alaahussein

when i open it - it is showing - Either this file doesn’t exist or you don’t have permission to view it.

plz help what should i do?

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Community Support
  • 3558 replies
  • June 1, 2023

Hey @alaahussein , sorry to hear this is happening!
Please reach out to our support team: here. They can help locate the files, so you can restore them.
Please make sure to share the links to these Files with support. Once support have the URLs they’ll be able to troubleshoot.

(This currently happened if the file was deleted or the file access has a viewer-restricted role)


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