Hey @alaahussein , sorry to hear this is happening!
Please reach out to our support team: here. They can help locate the files, so you can restore them.
Please make sure to share the links to these Files with support. Once support have the URLs they’ll be able to troubleshoot.
(This currently happened if the file was deleted or the file access has a viewer-restricted role)
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.