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Question

Help Needed: User Invitation Not Delivered via Email & Collaboration Issues with Jira

  • August 23, 2024
  • 1 reply
  • 117 views

Hi everyone,

I’m facing an issue with user invitations in Figma. When I send an invitation to a user, they do not receive the email notification. However, if I invite them to access the workspace or team, they get access. The issue is that the user can view the content but isn’t listed under the members’ list, and they’re not able to collaborate effectively.

Additionally, because the user isn’t listed as a member, they’re unable to link Figma with Jira for collaboration, which is causing significant workflow disruptions.

Has anyone encountered this issue before? Any advice or solutions would be greatly appreciated!

Thanks in advance for your help!

This topic has been closed for comments

1 reply

dvaliao
Figmate
  • Community Support
  • 4664 replies
  • August 24, 2024

Hey there, sorry to hear this is happening!

We’re not able to help with account management here on the forum, but we can see that you also reached out to support directly on ticket #1102205. Someone from the team will review and be in touch soon.


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