Hello. I’m having surreal difficulty when I upload an image to insert into a frame. The images I want don’t appear. I don’t know if it’s a problem with Figma or Linux itself. Can anybody help me
Can you check if this is happening in the Desktop app, or also in a supported browser (Chrome, Firefox, Safari, Edge)?
If you see it in multiple places, we can try to replicate. Please fill out this form: https://help.figma.com/hc/en-us/requests/new by including a link of the file, add firstname.lastname@example.org as an Editor (this won’t affect your billing at all) and send through a link to that frame you’re having trouble with, plus an image so we can take a closer look.
If it’s just the Desktop app, can you try clearing the cache and let me know if that doesn’t help?
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you’d prefer to manually clear your cache you can:
- Quit the Figma desktop app
- Open Terminal.app and enter the following command:
rm -rf "$HOME/Library/Application Support/Figma"
- Try opening the desktop app again
Run a command line from the Start menu.
- Close the Figma desktop app.
- Open the Start menu and paste the
%APPDATA%\\Figmacommand. Press the Enter key to submit.
- In the window, delete the
- Launch the Figma desktop app again.
Hope it helps!