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Question

File is not syncing after image added, Invalid thumbnail error

  • September 25, 2023
  • 7 replies
  • 378 views
Mohammed_Sufiyan

Hy team, When I’ve added an image file to Figma, sync is not working. Once I’ve copied and pasted the image to another file, it shows showing Invalid thumbnail error. I’ve closed and reopened the unsaved file, apart from the image thumbnail every other thing was up to date. Just the image file was missing, there was no thumbnail. Has anyone else faced this before or has any help?

Please see this video for further understanding: Loom | Free Screen & Video Recording Software | Loom

7 replies

Mohammed_Sufiyan

PS It is not a network error. And I’ve tried re-starting the laptop.

Cholis
1 person likes this
  • Cholis
    Cholis
Eugene_Khristo

It seems something wrong with Figma atm. There’s a lot the same issues now

M
  • Michal24
  • 1 reply
  • September 25, 2023

same here, i cant work now

F
1 person likes this
  • F
    Francesca_Del_Rosario
Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 1944 replies
  • September 25, 2023

Hey there, we are currently experiencing a service disruption. Our team is on it and will be providing updates via http://status.figma.com.

Mohammed_Sufiyan
Josh
2 people like this
  • Mohammed_Sufiyan
    Mohammed_Sufiyan
  • Josh
    Josh
F

Yes, Figma doesn’t work! It gave me the same error

Screenshot 2023-09-25 alle 13.26.20

Josh
  • Josh
  • Former Community Manager
  • 1019 replies
  • September 25, 2023

Yeah this is expected in the current state. We’re actively investigating this and hope to get this resolved as soon as possible.

Cholis
  • Cholis
  • 1 reply
  • September 25, 2023

same issue

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