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Question

Figma tabs refreshing when clicking on text or image

  • February 21, 2024
  • 3 replies
  • 280 views

Olly_the_Designer

Desktop app 116.15.15 on Windows 11.

Clicking on elements within a project randomly causes the project to reload/refresh. Is this a known issue? It’s a daily occurrence on my files.

Notes:

  • These files are not linked to libraries.
  • These files are not collaborative, only I’m working on them
  • These files are low memory use

Any help would be appreciated, thank you.

This topic has been closed for replies.

3 replies

djv
Figmate
  • Community Support
  • 4898 replies
  • February 22, 2024

Hey @Olly_the_Designer, sorry to hear this is happening!

We’re not aware of any ongoing bugs similar to what you’ve described. Are you able to share your file with us? https://help.figma.com/hc/en-us/requests/new

Please use your Figma account email, include a link to the file(s), and share with support-share@figma.com, so our team can take a closer look.


s.harmakhushi31305

Hi guys,
I just found a fix to that black screen issue.
This is for Windows users:
You need to explicitly set the external graphics card for Figma.

  1. Press the Windows key and type “Graphics Settings”
  2. Under “Custom options for apps” you must browse the exe file for Figma. I’m sharing the path on my PC, it will vary for you as per your username: C:\Users\Khushi\AppData\Local\Figma\app-124.5.5
  3. After browsing the Figma exe, set it to High Performance mode. This option will tell windows to always use your dedicated graphics card for Figma.

Note: This might consume additional battery when you are not plugged in because you are always opting to use GPU when Figma is running.
Hope this helps.


s.harmakhushi31305

There’s another finding, it’s happening when the computer runs out of memory. So, do check in the task manager whenever this happens and kill all those unnecessary apps that are consuming RAM.


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