When I try to publish a Figma Slides template, I get this message:
“Something went wrong while publishing. Refresh the page and try again.”
I’ve restarted Figma and have re-tried a number of times. Can you suggest anything? Thanks
Hey @Daniel_Benney – just to make sure I’ve got all my bases covered and understand correctly:
Are you on an organization or enterprise plan?
You’re having trouble publishing a custom template as described in this help page, correct?
@ksn Hi Kim, I believe we’re on a organisation plan.
Yes, that’s correct. When I click “publish” I have the option to save to Team or Organisation and neither work at the moment.
Thanks, Daniel – cab you try a list of things for me?
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It sounds like you’re on the desktop app – can you clear your app cache to see if that get things moving? Steps here.
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Can you try duplicating the template file you already have, and then try publishing the duplicate to see if that works?
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Just to cover all bases – can you try publishing on the web version of Figma?
Also, to verify – you are an admin/owner of the team you’re trying to publish the template to, correct?
Let me know when you can – I did some testing on my end, and didn’t run into any issues with publishing templates, so I’d like to eliminate some potential issues with you trying the suggestions above. Thank you!
Hi, we’ve tried a few things:
- Clearing cache didn’t work
- Duplicating didn’t work
- Haven’t had a chance to test admin rights yet
We’ve also tried:
- Adding the content of this presentation to a file that was publishing (copy and paste) and that seems to work. Not sure why that is but we’ll keep experimenting.
- Our main file contains components copied from a Figma file, so we wondered if that made a difference but it hasn’t seemed to.
Hey @Daniel_Benney ,
I am working closely with Kim. Thanks for these details!
This looks odd that these workarounds don’t help. Not sure the root cause of this, I’ve gone ahead and redirect you to the support team via email directly so they can investigate it further via email. For your information, your ticket number is #1066193 , and I sent a message to your Figma email account hello@dxxxxxxxxxxy.com. Thank you!
Awesome, thanks @Celine_Figma.
Update: I’ve now created a file that will publish by copying and pasting between files. I’ve been able to recreate all slides this way. So I’m not blocked anymore, but it would be useful to know what the issue was.
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Ah glad it’s working now, thanks for letting me know!
Hi can you expand on what you mean by this? I am having the same Problem.
Hi @Jeffrey_Potter. Here’s the story so far: I made a template in Figma Slides and tried to publish it. I got an error. The only way I’ve found to publish the contents of those slides is:
a) Create a simple template (maybe just one page) and publish that.
b) Copy and paste content from the original file into the new file. But… publish the file page by page so you can find out which slides are causing the issue.
Does that help ?
I’m having the same issue, can’t publish my template and the error is as generic so I’m not really sure how to troubleshoot. I have already tried creating a separate file for the template to publish it but I had no success. I’m part of an organization plan.
@ValentinaG @Jeffrey_Potter – are you both still having trouble with getting your slides published? If so, can you reply with the name of your deck file? We’ll look into this further.
Hey there, unfortunately I’m still having the issue. My deck file is named Halo Design Systems Template, let me know if I can provide any further details.
Hey @ValentinaG , thank you for the details! Can you please also share the URL of the file here, and add support-share@figma.com as an Editor, so we can take a closer look? Thank you!
Hey @ValentinaG, wanted to ask again if you’re able to provide a direct link to the file here, and invite support-share@figma.com with “can edit” permission so we can look into this further?
Note that users with @figma.com emails on your team do not count towards your billing.
Thanks!
Sure, this is the link to the Slides file with edit access given to support-share@figma.com.
Let me know if there’s anything else I can do to help identify the issue.
Hey @ValentinaG, thanks a lot for providing the link. I’ve forwarded this to the team and I’ll update you soon.
Appreciate your patience in the meantime!
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Looks like the slides with “Master component” inside, can’t be published. @figma Can we fix that?
Hey @Mason_Grishin, I haven’t heard back from the team regarding the previous issue. However, I’ve reached out to doublecheck if this is caused by master components in slides. Will give you an update asap.
Appreciate your patience in the meantime!
Hey everyone, apologies for the delay in updating you!
The team has confirmed that, at the moment, we don’t support publishing a slides template that contains a component. As a workaround, we recommend creating an instance from the component and using that in your slides file.
We know this isn’t ideal, and the team is actively working on a solution. It’s a tricky issue, so while we hope to roll it out soon, we don’t have a specific timeline yet. I’ll keep you updated as we make progress!
Thanks for your patience, and feel free to reach out with any questions.
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