Figma for Jira App issues

Figma announced that they updated the Figma for Jira app, and one of the new features is that it provides notification when designs are changed. We had been using the previous version of that app to embed Figma prototypes into Jira tickets, but after the update, we’re having some weird issues with connecting to the Figma prototypes, but only for some users. Our Jira super-admin seems to be able to add designs and request notifications, but it looks like no one else can.

This is what I see in a Jira ticket-the “Request Figma connection” button, then when I click it, I see the little popover.

However, we HAVE connected the Figma for Jira app, and in fact our super-admin removed the app and re-added it, but it still isn’t working. When I click on the “Notify admin” button in the popover, I get this message:

We can’t find anything in any documentation about this. Are we missing a configuration step somewhere?

@Matt_Meeks good to know - we’ve been working through these changes with Atlassian, but I’m not quite sure if there’s something that can be adjusted on your end, or if this is a bug of some sort. Just for posterity, can you review this page to see if any of the info is helpful?

If not, PM me the email address your Figma account is under and I’ll get you connected to our Tech Quality team.

https://help.figma.com/hc/en-us/articles/360039827834-Jira-and-Figma

Yes, we did go through that page and made sure we followed all of those steps. I’ll PM you. Thanks for your quick response!

I’m attaching a screen video of this.

FWIW @Matt_Meeks – we’re getting the exact same behavior, and this is on our first install.

We spend an hour trying to figure out where the “Design updated” tag is supposed to appear, and got nowhere.

Per the existing docs, it appears you need to be both a jira-super-admin AND an admin of the Figma Team you want to get updates from, to be able to configure that “Figma connection” screen. But doing so didn’t give us any different functionality.