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Question

Figma file won't open


I have the same issue in both the app and the browser. The rm command does not work for me

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3 replies

ksn
Figmate
  • Community Support
  • 1706 replies
  • April 10, 2024

Hey @zaahir.laher I broke your comment off into a new topic, since the original one you replied on was outdated.

Can you try duplicating the file, and then opening the duplicate to see if you still have issues?

If that doesn’t work, can you drop some details? Do you have a lot of components or a large library of assets being used in it?


Hi, which file do you want me to try and duplicate?

Currently, I open Figma in chrome (on Mac Os). Even if I try to open the FigJam Basics project, the project loads indefinitely:


I think I have found the issue. I’m using cntlm as my proxy for our corporate network. CNTLM does not support wss:// (websockets), after adding figma.com to my proxy settings, I need to use Safari which seems to bypass proxy settings for web sockets.


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