So I am new to the paid version on Figma. I suddenly see a mail in the evening that Fig-jam has been added to my account for the next month billing! how can I take that off since I don’t intend to use it further?
How can I revert back to just the Figma subscription now? I wish to simply pay for a year from the next month.
Your experience helps
Thanks!
Solved
Figjam billing without using it, how to get the normal subscription back?
Best answer by Junko3
Hello @Ashish_Kalra, Thank you for reaching out about this!
Are you on the Pro plan, and a team admin with a monthly subscription? Then, please try managing seats from the File browser to remove the paid FigJam seats from billing.
Here’s how:
- Go to the left sidebar of the file browser and click on Admin.
- Go to the “Members” tab.
- Set the “FigJam role” filter to “Full” to see all billed FigJam users.
- You can downgrade any Full seat to “Viewer - restricted” to remove that user from billing
For more details, you can refer to the following resources: Manage seats in Figma
To switch from a monthly subscription to an annual subscription, you can refer to this guide for detailed instructions in our help center article here: Add, manage, or renew annual subscriptions
I hope this information helps. If I misunderstood anything, please let us know.
Thank you once again for reaching out.
This topic has been closed for replies.
Hello @Ashish_Kalra, Thank you for reaching out about this!
Are you on the Pro plan, and a team admin with a monthly subscription? Then, please try managing seats from the File browser to remove the paid FigJam seats from billing.
Here’s how:
- Go to the left sidebar of the file browser and click on Admin.
- Go to the “Members” tab.
- Set the “FigJam role” filter to “Full” to see all billed FigJam users.
- You can downgrade any Full seat to “Viewer - restricted” to remove that user from billing
For more details, you can refer to the following resources: Manage seats in Figma
To switch from a monthly subscription to an annual subscription, you can refer to this guide for detailed instructions in our help center article here: Add, manage, or renew annual subscriptions
I hope this information helps. If I misunderstood anything, please let us know.
Thank you once again for reaching out.
Thanks @Junko3 , this helped. So I downgraded the Fig-jam option going to Admin. I think this would also make the correction in their billing and I shouldn’t be paying extra in the coming month.
Thanks again!
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