/duplicate no longer working for us?

Hello! I used to be able to share a file with clients by copying the link from the “share” popup window, removing all the stuff after the title of the file in the link and replacing it with/duplicate then sharing that new link with a client. When the client would click the link it would open up a duplicate of the file rather than having access the the original version of the file. This was a great way for us to share a template with a client, get them to fill it with their assets, then send us back the link for us to import into their client project folder. This is no longer working for our clients. The clients log into their own Figma accounts and click the link as they always have, but now are receiving an error message that they do not have access to that file or it does not exist. Even when the parent file is set to “everyone with a link can edit.” Does this action on longer work? We’ve gone back to sharing .fig files for the time but would really like to be able to share links that automatically create a duplicate of the file.

Hi @Penelope ,
Could you double check if your file is in the Draft? For reminder, no other editors can access your drafts folder or any other files there. You have to move in your Project folder.

If you are still running into issues, please reach out to the support so they can investigate further here: https://help.figma.com/hc/en-us/requests/new
Be sure to use the email associated with your Figma account, a link to the file, and share the file with support-share@figma.coms so they can check the permissions setting.