Thanks for reaching out. I see that you’ve already contacted our support team, which is great. Please continue the conversation with them!

However when i did a few months ago nobody ever replied to me.

And when i send emails now it says that my plan does not qualify for support… so if you have any help you are very welcome!

Hey @Theodor1,

Sorry for the trouble! It looks like Lars replied to your original email, but because of the subsequent, continuous tickets being sent your email were automatically merged together and closed.

I’ve created a new ticket on your behalf to connect you with support: #1092280. Someone will review and be in touch.