Connectivity issues

Me and my colleagues (all remote in different cities) have been having connectivity issues edging on making Figma unusable, for months. Nothing is opening up, files sometimes takes 10+ minutes to load, etc.

Support is wildly slow to respond, usually taking days just to mail a non-answer, not even really acknowledgeing the issue. My support ticket is open since August 31, and the support team has never even asked me for a network log, I PUSHED FOR IT.

Lo and behold the log, the server takes 8+ minutes to respond.

IDK how to proceed, this has been going on for far too long!

Hey Ibrahim, sorry for the trouble!

We can see that you’ve been working with support on this since August 30th, but our team has been responding within 24 hours during business days.

That said, Ryan received your network log this morning, as requested earlier this week. He’ll review and reply as soon as he can!