Hello,
Comments are missing in Figma. Some of my team comments disappeared and Client comments are missing.
Hey @zemeng ! Sorry to hear this is happening. Does this issue occurs on desktop app, browser or both?
If this only happens on desktop app, please re-install the desktop app as this may fix this issue.
Also, we don’t have any way to recover comments if they’ve been deleted, but they do get saved to the Version History of the file. Can you please also check the Version History of the File to see if you’re able to see these comments?
If this doesn’t help, please reach out directly to the support team for further investigation: here
Please use your Figma account email, include a link to one of the comment on the file, and share it with support-share@figma.com as an Editor (this won’t affect your billing at all) , so they can take a closer look.
I am using a browser and cannot see these comments, nor are they in my history.
Thanks for letting me know! If these workarounds don’t help, as suggested, I would recommend you then to reach out directly to the support team with the URL of your file, as mentioned below so they can investigate it further. Here’s the form. Thank you
Was this ever resolved? I am having the same issue and already put in a ticket request.
Hi there! I see in our backend that you have filled out a support ticket, and our team is still investigating your issue. Please continue the conversation via email. (And, feel free to share any updates for the community when your case is solved.) Thank you!
Unfortunately, I have the same issue. Some comments have simply disappeared. On both, the desktop app and the browser (occurs also the version history).
By the way: They strangely appear in the right panel after changing the filter settings for comments several times. Only (!) there but still not on my selected page or any canvas in my file.
Hi there,
It seems unusual and needs further investigation by our support team. Please contact them directly using this link: here
Please be sure to use the email associated with your Figma account, and include a link to one of the comments on the file. Also, share the file with support-share@figma.com as an Editor (don’t worry, this won’t affect your billing). This will allow them to take a closer look.
Thanks!
Toku
15 posts were merged into an existing topic: Comments are gone