Comments is missing

Hello,

Comments are missing in Figma. Some of my team comments disappeared and Client comments are missing.

Design documents

Hey @zemeng ! Sorry to hear this is happening. Does this issue occurs on desktop app, browser or both?
If this only happens on desktop app, please re-install the desktop app as this may fix this issue.

Also, we don’t have any way to recover comments if they’ve been deleted, but they do get saved to the Version History of the file. Can you please also check the Version History of the File to see if you’re able to see these comments?

If this doesn’t help, please reach out directly to the support team for further investigation: here

Please use your Figma account email, include a link to one of the comment on the file, and share it with support-share@figma.com as an Editor (this won’t affect your billing at all) , so they can take a closer look.

I am using a browser and cannot see these comments, nor are they in my history.

Thanks for letting me know! If these workarounds don’t help, as suggested, I would recommend you then to reach out directly to the support team with the URL of your file, as mentioned below so they can investigate it further. Here’s the form. Thank you