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Question

Can't update a description of my Community file


Namika_Haiji_Hamasaki

I tried editing a description of my existing Community file. But “Not found” error message occurred. How can I update the description?

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4 replies

ksn
Figmate
  • Community Support
  • 1615 replies
  • June 3, 2024

Hey @Namika_Haiji_Hamasaki – I checked in with our community resource team, and it doesn’t look like there’s any issue with your resource, and that* you were able to update it the same day you created this topic.

Is that not the case? Let me know if you still can’t edit, and I’ll look into this more.


Namika_Haiji_Hamasaki

Hi ksn, sorry for the late reply.
I can’t edit the description of the file, still see the same error message.


Namika_Haiji_Hamasaki

The error message says “Not found.” but I’m not sure what it is not found.


Celine_D
Figmate
  • Community Support
  • 3418 replies
  • June 10, 2024

Hey @Namika_Haiji_Hamasaki, I am Celine and working closely with Kim!
This looks odd. After checking internally, everything looks fine on our back end 🤔. (We can see there is an update made to the description on June 10th).

Our support team would like to investigate further your issue. Please reach out directly to the support team with a screen recording of the issue: here.
They can help you out. Thank you!


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