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Can’t log-in with google


LeooBdt

Hi,

i can’t log me in the app with google.

  1. I type my mail and password.
  2. I open gmail to agree the authentication (2FA).
  3. I go back to figma app and that’s what happened (see video)

Can someone help please ? 😳

mobile device : iPhone 11pro
iOS version : 14.6 beta 1

Best answer by Robert_Bye

Hey @Sandy2 there’s a support article here, but this should help:

Go to Settings > Safari > Privacy & Security and disable Block all cookies . If that doesn’t work, try logging in from the Safari app then reopening the Figma app.

Could you let me know which of those fixes the problem as well?

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11 replies

LeooBdt
  • Author
  • 3 replies
  • April 25, 2021

Kelsey_Whelan
Figmate
  • Product Manager
  • 40 replies
  • April 27, 2021

Hi! Sorry about this. I’m checking with the team and will follow up when I have more.


LeooBdt
  • Author
  • 3 replies
  • April 27, 2021

Hi ! thank you !


LeooBdt
  • Author
  • 3 replies
  • May 17, 2021

Hi, any news ?


Stanislaw_Sarnecki

I have the same issue on my iPad.


Sandy2
  • 4 replies
  • March 8, 2022

Exactly what happened with me as well.


Robert_Bye
Figmate
  • Figmate
  • 46 replies
  • Answer
  • March 21, 2022

Hey @Sandy2 there’s a support article here, but this should help:

Go to Settings > Safari > Privacy & Security and disable Block all cookies . If that doesn’t work, try logging in from the Safari app then reopening the Figma app.

Could you let me know which of those fixes the problem as well?


Sandy2
  • 4 replies
  • March 22, 2022

i have tried logging in from safari, reinstalled the app and it works.

thanks.


Shivam_Pandya

Hi, please check this, I had the same problem when I tried on my Android device.
Only Chrome browser let me log in, the Bing or Samsung browsers gave me this error.

(I have removed link’s [https:] because it won’t let me post this message.

Error 403: disallowed_useragent
Request details: access_type=online response_type=code redirect_uri=httpswwwfigma.com/finish_google_sso state=j6xMGVNNZxDg1rIoMgBoScQMvutTY/9YmBG5v3mQebkM prompt=select_account client_id=532352704633-6pkces9iboppp465idnovkcqtlsa8j7t.apps.googleusercontentcom scope=wwwgoogleapis.com/auth/userinfo.profile wwwgoogleapis.com/auth/userinfo.email openid


tank666
  • 4873 replies
  • July 28, 2023

Submit bug reports to Bing and Samsung.


Shivam_Pandya

I did I guess, but switched to chrome for some use.


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