Similar problem. After cleaning the browser cache, I decided to log into my account through the browser (I was authorized in the desktop version). I entered the correct username / password, but a message appeared: “Error sending message. Please use your recovery code".
Password reset is not possible: a password reset form comes to my email, when I enter a new one, the same message appears again. I decided to log out in the desktop version, it didn’t help. Entering backup codes or authorization via SMS is also not possible (there are no input fields).
It is also the third day since all my started projects are lost.
The situation is the same!
I couldn’t log in to my account from my work PC. Later I tried to log in from another browser at home - the same error. I managed to find the access codes in Figma, but I can’t enter them anywhere
I appealed to tech support 2-3 days ago, waiting for an answer
I was able to solve this problem and I realized what this error is related to
Let me say in advance that the method will require write access. Since the error is related to two-factor authentication (I had it enabled via SMS), I tried to turn it off in my profile. If you try to turn it on by phone number again - you will get an error that this method is not valid in your region. This is most likely the reason for this error. That’s why I advise you to use the setting through the authentication app
But do not be upset for those who have lost access. I advise you to write another application in order to disable this protection manually, as support for SMS has been disabled and you can not do this yourself
Apologies for the delayed reply! As you were informed, the process takes 2-5 business days. We have limited support over the weekend, but we’ve confirmed that your case has already been escalated and someone should reply soon.
Many users are able to self-resolve this issue by trying the following:
Check all browsers and apps used to see if you’re still logged into Figma:
If you’re still logged in, you can remove 2FA settings from your Figma account settings. Please scroll down to the “Remove two-factor authentication” section in our article: Enable two-factor authentication (2FA)
If you can log in with Google:
You can sign in with Google to bypass the 2FA process. Please go to https://www.figma.com/login and select the “Continue with Google” option.
Your account’s 2FA code is generated by an app:
The apps you might used to set up 2FA could be: Google Authenticator, Duo Mobile, Authy, or 2FA. You can read more about this option in Enable two-factor authentication (2FA). If you haven’t already, please make sure your 2FA app is installed and up to date. If you have trouble installing the app or accessing the authentication code on your app, please reach out to that app’s Support team.
Thank you for your response. It would be great to get it via email where the main conversation is supposed to occur rather than creating a corresponding forum topic.
Ignorance on the status of your account and the fate of all your works and projects in Figma makes you “somewhat” nervous. Weekends are good days, but those days may not be weekends at the other end of the world where the users of figma are.
We understand your frustration. Again, many users are able to self-resolve the issue with the suggested solutions above, or the confirmation code eventually arrives or it is found in a junk/spam folder.
The process only takes 2-5 business days, because we need to verify your identity before making any changes to your account. We would never want to immediately remove 2FA and allow someone who is not the true owner of the account to bypass important security measures.