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Question

About File Lock

  • April 12, 2024
  • 1 reply
  • 334 views

After 3 failed payments, I get a message saying that all my team’s files will be locked. Does this mean that all the team’s files in my account will be locked? Or does it mean that the failed payment team’s files will be locked?

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1 reply

y_toku
Figmate
  • Community Support
  • 2370 replies
  • April 15, 2024

Hi there,

Sorry to hear what’s happening to your account. Since it depends on an account situation, so could you reach out: https://help.figma.com/hc/en-us/requests/new? Our support team can look into you account!

Thanks for your patience.
Toku


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