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Question

A really strange graphical glitch


WOLFLEVRAI

I need some help, i started using figma on another computer, but there’s one problem :

Some graphical issues are here.

Please help me, i have some screenshots :

WOLFLEVRAI


Ryan_52
Figmate
  • Technical Quality Specialist
  • June 23, 2023

Hi @WOLFLEVRAI are these issues only present on the one device? Does it happen in both the browser and desktop app? I would suggest making sure your graphics driver is updated to the latest version.

If you are still seeing an issue, please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new


Thong_Nguyen

would you please make some short description so that people around can help you out? Only a few images couldn’t bring out the best solutions 😅


WOLFLEVRAI

So… Hmm… When i launch a file on figma, i get this.

It only on browser because i’m on windows 7.
I wanna know, why it is like that.


Thong_Nguyen

I think you should try these actions to know what the problem really is:

  • Create another frame or paste some photos into the file
  • Open an existing file containing images or frames
  • Create a new file and create another frame or paste some photos into the file
  • Install the desktop app and reopen the file

WOLFLEVRAI

I tried everything and installing is not possible on windows 7 but on other pc’s it works !
Why especially on this pc it makes mosaïc ?

I don’t have any extensions that cause that.
How to fix that ?

I would like a response from the developers.


dennsi
  • Active Member
  • June 26, 2023

Maybe you see those artefacts because of outdated GPU drivers or the outdated OS.
Can you list the specs of your system and the GPU + driver version?
Also, which browser are you using (including version)?


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