Dear Figma support, 🤚

I’d like to suggest you improve your payment process when a user account is blocked for non-payment. 🙂

Currently, in the event of non-payment of an invoice within the allotted time, you block the account and display only a dialog box that blocks the user and forces him to contact Figma support via a ticketing solution.

This process is frustrating, time-consuming and clearly a waste of time for both parties (Figma and customers).

Why not propose a forced payment form for the invoice concerned in the dialog box, so that the negligent customer can unlock the account ? 👌

You could also provide a button to contact support and generate a ticket. 👍

This solution has the advantage of directly recovering the funds owed, avoiding a time-consuming and costly ticket for support, and quickly unblocking the situation for your customer !

I’m sharing this improvement with you because I personally encountered this problem today. I’m in France with an 8-hour time difference… I was forced to create a Figma support ticket when my company wanted to pay…

By exchange I found in my browser the payment window I had opened a month earlier.

and I was able to proceed with the payment without waiting for a reply from support… If I hadn’t done this, I would have waited several hours and lost time, and so would you.

Thank you again for your professionalism and dedication! 😃

Best regards, 🤗

Fabrice PEREZ - Product DESIGNER