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Question

Text disappear in prototype

  • January 13, 2025
  • 3 replies
  • 79 views

Oli8
  • New Participant
  • 2 replies

Bug Description

I have built a prototype using components and variables. Specifically, the situation involves one component being hidden and another displayed. These components are linked to another library.

The Issue:

  • Text within the displayed component is no longer visible, leaving the field blank. (See attached screenshot.)
  • This issue does not occur on Mac, in Chrome browser, or in the Figma app.
  • However, the bug appears on Windows devices, particularly in Edge browser.
  • Additionally, the issue seems to affect external users who are not logged into Figma.

Since this is a test file, the issue occurs consistently (100% of the time).
 

Impact and Challenges

  • This bug has already consumed significant time and resources.
  • The client is very dissatisfied with Figma’s performance, as similar bugs have occurred in prototypes before, making such issues hard to predict.

Request for Support

What can I do to resolve this issue without:

  1. Detaching all components, or
  2. Converting the text fields to static layers?

I kindly request urgent assistance to resolve this matter as soon as possible.

 

 

3 replies

y_toku
Figmate
  • Community Support
  • 2294 replies
  • January 14, 2025

Hi there, 

 

Thanks for flagging and sharing the detailed bug report. I’ve forwarded to our internal team, so I will get back to you when I have anything I can share with you. 

 

Thanks for your patience.

Toku

 

 

y_toku
Figmate
  • Community Support
  • 2294 replies
  • January 14, 2025

Hi ​@Oli8 ,

Would you be able to share the file link with access to support-share@figma.com? It won't affect your billing. I hope I can investigate it further.

Thanks,
Toku

 

edtwozeroniner

I am experiencing almost this exact issue too, with the only difference being that some Windows users are able to see the text when others are not. Was there a resolution to this issue?


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