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ahainen
ahainen
Active Member
July 16, 2024
Question

Set as Thumbnail often requires multiple attempts

  • July 16, 2024
  • 2 replies
  • 52 views

It’s more consistent than it was years ago, but still: so often I have to Restore default Thumbnail → Set as Thumbnail, then refresh my browser/app on the Files screen to see if it worked. Often it takes 3 to 4 tries for some files

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2 replies

djv
Figmate
djv
Community Support
August 7, 2024

Hey @ahainen, thanks for flagging this, and apologies for the trouble and delayed reply!

The team confirmed that this was a bug with thumbnails not being refreshed at a consistent cadence on the backend, but as you already mentioned, after some time, refreshing should fix it.

As a rule of thumb, it can take up to a minute for thumbnail changes to be reflected, so I would wait 60 seconds… (maybe 90 seconds to be sure) before refreshing to see if the thumbnail changes have been implemented.

    ahainen
    ahainenAuthor
    Active Member
    August 7, 2024

    Thank you, @dvaliao I appreciate the update

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