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So, basically, I created a support ticket on October 17, 2026, at 9:04 PM, and it still hasn’t received a response. Why do urgent tickets take so long to get a reply?

TL/DR: Nested components aren’t propagating updates correctly. Looking to debug or find a solution that avoids resetting the component instances.I have a parent component that’s used across hundreds of frames, with a nested logo component sourced from a shared company library. When the company updates a logo variant in the master library, the nested logo in my parent component doesn’t update automatically.Resetting the nested logo instance in the parent master fixes it there, but existing instances of the parent still show the old logo. Resetting each instance of the parent component makes the logo update, but also removes its custom dimensions, which I need to preserve. I also want to avoid manual resets, as these updates happen frequently. These assets are used across digital marketing assets with all different dimensions, so the instances appear at many different sizes & manually resetting across hundreds of assets would be extremely tedious.Is there a way to propagate the updat

I'm experiencing an issue where some files shared with me are missing from my project file browser on my computer.Here are the details: All shared files are visible on my phone, but only some of them appear on my computer. The missing files open normally when I access them through their direct links. When I navigate to the project containing a missing file, other files are also missing from the project listing, including the file I just opened. The project name is the same on both devices. The issue occurs in both the Figma desktop app and the web browser. I have already tried logging out and back in, uninstalling and reinstalling the desktop app, clearing my browser cache, and refreshing the page. None of these steps resolved the issue. Since I can still access the missing files through their direct links, I suspect there may be an issue with how the project file browser displays or syncs files.Could you please investigate this issue and advise me on how to restore the missi

Hi Figma team and community,I am trying to use Figma MCP (Model Context Protocol) integration in VS Code, but I’m running into a persistent authentication token creation issue that prevents the connection from working. Problem DescriptionWhen I configure mcp.json like this:"figma": {"type": "http","url": "https://mcp.figma.com/mcp"},and start the server in VS Code, a browser opens to https://www.figma.com/oauth/mcp/... where I click “Agree and Allow Access”. It seems that fails then a window in VS Code shows “You have not yet finished authenticating to 'Figma MCP'. Would you like to try a different way? (URL Handler)”, which I click “yes” and it takes me through the same Figma OAuth Access flow in the browser, and re-opens VS Code. After doing this, the Figma MCP server fails to start and I see the following MCP Output Error messages:[warning] Error getting token from server metadata: Error: Failed to create authentication token[info] Connection state: Error 401 status sending message

안녕하세요월간으로 결제했어야하는데 연간으로 결제가 되었습니다.이미 메일로 지원요청드렸는데, 회신이 없어서 토픽으로 남깁니다.환불 요청드립니다. 

Hi Figma support team, I cannot log into my Figma account because I lost my authenticator app and I did not save recovery codes. I’m stuck on the page asking for authentication code or recovery code. Registered email of the locked account: [redacted by moderator to remove personal information]. This account has passed Figma education verification. I don’t remember the exact creation date of this account. Proof of ownership attached: 1. Screenshot of my 2FA lock screen 2. Screenshot of my Figma home page with my project files (I blurred sensitive design content in the screenshot to protect my work. The file names and Figma UI are kept visible for verification.) 3. Screenshot showing my Figma education verified status Could a Figma staff help manually remove the two-factor authentication for this account? I will save the new recovery codes carefully once I get back in. Thank you very much.[screenshot redacted by moderator to remove personal information] 

I recently subscribed to the Figma Professional plan, primarily to use Figma Make AI. As part of my subscription, I received 3,000 AI credits.However, I am extremely confused and disappointed by how quickly these credits are being consumed.Here is what happened: I created only 6 design pages using Figma Make. Those 6 pages consumed all 3,000 AI credits that came with my Professional subscription. Assuming I may have simply run out of credits, I purchased an additional 1,000 AI credits. Surprisingly, after submitting just a single prompt, the entire 1,000 credits were consumed immediately. This behavior seems unreasonable and makes it very difficult to understand the actual cost of using Figma Make.I would appreciate answers to the following questions: Why did a single prompt consume all 1,000 AI credits? How are AI credits calculated for Figma Make? Is the number of credits based on prompt length, generated components, iterations, or some other factor? Is there a detailed c

Hi Figma team,I've reached my monthly AI credit limit, and the + button in the agent's prompt box is now disabled.I have already created custom Skills and would simply like to publish them for my team to use. However, I can't access Add context → Skills → Manage skills because the button is disabled.Is there another way to access Manage skills and publish existing Skills without waiting for my AI credits to reset?It would be helpful if users could still manage and publish existing Skills after reaching their AI credit limits, since these actions don't involve asking the AI to generate anything.Thank you for your help!

Hi, I recently upgraded to the Professional plan and intended to purchase only 1 seat for my freelance work. However, when my plan renewed today for the first time, I was completely surprised by a $114.33 charge!!It looks like extra accidental seats were added when I shared files with some clients, making the invoice amount much higher than expected. I honestly didn't realize that changing their permissions would automatically charge my card for full seats.I had no intention of purchasing these upgrades and the work with these clients is already finished. I have already gone into my Admin settings and downgraded all those accidental extra users back to free "Viewer" seats.Since this was an accidental upgrade and the extra seats were not intended, could you please issue a refund for the extra charges and adjust my billing to reflect only my 1 paid seat?Thanks!

Hi Figma team,My plugin PDF to Figma — Editable Layers (ID 1695491567288873567) was rejected with: "we're not able to approve apps that overlap with native capabilities in the Figma MCP server. Consider building skills on top of the official use_figma tool.”The email invites questions, but replying to it returns "This inbox isn't monitored", and the Help Center chatbot sent me here. Could a Community Support specialist please open a private case, so I can send a reconsideration request with details and screenshots?Briefly, why I believe it doesn't overlap:• Figma has no native PDF import. Dropping a PDF into Figma Design shows "PDF import is not supported".• It isn't an AI plugin. It makes no model calls and gives no MCP or other programmatic access to files.• It parses the PDF file itself, locally in the plugin window. You get the exact text with its original fonts, real vectors and full-resolution images, in seconds, however long the document. When I imported the same PDF through an

I used Opus in plan mode for a simple prompt. When the plan was made I switched model’s to Sonnet and then clicked the “Build” button next to the proposed plan in chat. When I did that it proceed to start but then decided to make a new plan (I guess clicking build doesn’t switch it out of plan mode for you?). I think it then evaluated the plan file was initially empty it made because then it proceeded to stop as if that was the original plan.I would show screenshots but I get an error when trying to either paste here or upload telling me something went wrong, check my link and try again.  

When in Figma Make, selecting the preview icon in the upper right displays an empty preview tab. No content displays in the new tab/window. This was working fine until the last update. 

Hi everyone,I've been waiting for a response from Figma Support for 4 days regarding a critical Figma Make issue.The AI agent repeatedly deletes or overwrites thousands of lines of working code, causing serious damage to my project.I've submitted multiple tickets (#2203565, #2203610, #2213423), but so far I've only received automated responses, with no actual assistance from a human support agent.As a paying customer, I find this extremely frustrating. My project has a strict deadline, and I simply cannot afford to wait weeks for a response while this critical issue remains unresolved.Could someone from the Figma team please escalate this to a human engineer?Thank you.

We have a bunch of Figma components from our design system. Many of them will randomly have the text box width compressed to be very narrow, while the rest of the component looks normal. Clicking into the text box within the component resolves the issue, but they keep reverting back to the text box being like 25px wide. This only impacts the text, the rest of the component is fine. I can’t upload files because of my company’s security protocol, but all of the autolayouts and nested elements are set to fill and display properly when first using these components. It’s driving my team nuts, so we would love to know if there’s a fix. Thanks! 

Hi Figma Support, I'm a collaborator with "can edit" access on the file below. The owner is another member of my project. [file link redacted by forum moderator to remove PII] Until recently, our whole team used this file to edit screen designs. Suddenly, the share list showed only the owner and me, and the other members could no longer view the file. I also became unable to approve their access requests. The owner says they did not remove anyone. Could you tell me whether this was caused by an action or setting change (for example, removing collaborators, moving the file, or a team/plan change), or whether it was an error on Figma's side? Thank you.

When exporting my frames to a PDF file, there are two issues happening that may or may not be related, but both frustrating.1. Between every letter of every word is a s.m.a.l.l .w.h.i.t.e .p.i.x.e.l. When the PDF is at normal viewing size they appear larger, but when zoomed way in the pixel is still just a pixel size.​​​​​​​​​​2 . When trying to edit the PDF in Acrobat Pro, thousands of vertical bounding lines appear on each page. You can turn the bounding lines off in settings, but as your navigate around in edit mode the bounding lines still appear with your mouse.Both are super frustrating when all I want is a simple PDF that I can share with folks without all of this visual noise.Please somebody help!

xxxxx

A human-verification step is required every time an image is exported.

I have uploaded my plugin and it was accepted next day. Then I unpublished it to make some tweaks and hit Publish button again. 4-5 days of waiting and my plugin still is in review status.

So im trying to export and entire Ui for roblox but when exporting in my folder it looks like the pattern didn’t export or isn’t there and when putting it in roblox studio or any program it doesn’t show upThis is how it looks after exporting This is how it looks on previewI need an answer fastIT EXCLUSIVELY ONLY HAPPENS WITH PATTERNS NOTHING ELSE

Hi Figma Team,My Figma plugin application is currently pending approval. Could you please review it and let me know if any additional information or action is required from my side?I’d appreciate it if the review could be completed at your earliest convenience.Thank you for your time and support!

Hi Figma Review Team,I’m reaching out to check the status of my plugin submission.Plugin Name: 印刷助手 (CMYK · Bleed · Crop Mark · DPI Precheck)Community Page Link: https://www.figma.com/community/plugin/1690622681387287499/cmyk-dpiSubmitted: Oct 15Account Email: (redacted by the moderator due to PII)This plugin is built for Chinese print designers.✅ All processing runs locally✅ NO network access, no file uploads to any serverBackground: I first submitted v1 on Oct 10, then submitted v2 before v1 finished review. Since Oct 15, the status remains "In review", and I have not received any updates or feedback.Could you help confirm whether this submission is still in the queue, or let me know if I need to provide extra materials?I will NOT submit new versions again to avoid resetting the review queue.Thanks a lot for your time!

회사 메일로 아이디와 패스워드는 만들었습니다로그인을 하려면 인증메일로 인증을 해야하는데 메일이 오지 않습니다스팸 메일에도 없고, 전혀 확인이 되지 않습니다

Hi Figma Support,I’m trying to publish a new version of my existing Figma plugin, Font replace acc, but publishing is blocked by the following message:“We detected a change to your account details. Please contact support@figma.com to proceed.”My account and plugin details are:Account name: ACC Account email: (redacted by the moderator due to PII) Plugin name: Font replacer Plugin link: https://www.figma.com/community/plugin/1641369995824288505Could you please review this restriction and help me restore the ability to publish updates? Please let me know which account detail change triggered this message and whether any verification is required.I’m happy to provide any additional information needed to verify ownership of the account and plugin.Thank you for your help.Best regards

안녕하세요. 학생 인증요청 했고 서류 제출까지 완료한 상태이고 과제 제출 해야 하는데 너무 지연되어 글 남깁니다.지금 팀 잠김으로 되어 보기 전용으로 만 보이고 수정도 불가능한 상태입니다.언제 승인이 되서 팀 업그레이드가 가능할까요 ?