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Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!

I am working on a Macbook Pro 14 inch running on macOS Tahoe 26.1When I try to open my Figma desktop app through my doc I get this pop up and the app will not open:I then try to open the app through my Finder > Applications folder but I get the same error pop up. I am able to access my Figma files through my browser but when I try to open a file through the desktop app nothing happens and this pop up appears again. I uninstalled the desktop app from my computer and reinstalled it which allowed me to open my desktop app, but after closing the desktop app and then trying to open it again this pop up appeared and it seems the only way I am able to get the desktop app running again is to do the uninstall/reinstall method.

It seems to be more and more of an issue when I go to download the code from Make?I make several changes to the code, wait a few minutes, download the zip file but when opening the zip file, the code is older that the changes I just made.I have had Make create a Version.md file with all the latest changes I just made so I can tell if the zip is still holding onto the old code. It seems the server that creates the zip file is incredibly SLOW and not able to keep up.Can someone from Figma help with this?

When dragging a component into the frame, it sometimes does the scaling of elements within correctly, sometimes it does not. This completely breaks the design library system as I cannot rely on the components - very bad indeed!Libary File: Flile with brocken Components:  

Example: I added nested bullet points, but they don’t appear at designHi, I added nested bullet points in CMS rich text, but they don’t appear at design.I am not sure, should I report it as a bug, or features in beta should go just to Share your Feedback category.

Since the CMS launch, none of the sites we’ve set up with CMS functionality can be updated or published. No changes are able to be pushed live. Is there a dedicated fix or solution for this issue?  

Text weirdly breaks within words when scaling a textfield. It’s plain text with no editing or line breaks, however text breaks within words or lines.Anyone else having this problem?

Hi,I’ve been locked out of my student account, despite attempting to re-verify several times. I have been using my school issued email address. The verification message says that I have already redeemed the offer or have been verified but I’m still locked out and cannot edit or access my files. Please help.

The figma team pleace check my app, i dont have publish. Update attempt was unsuccessful.  my app https://www.figma.com/make/bZIXE25pRuyvgwqDjWcs5B/EXIT-CRM-System-Overview?node-id=0-1&t=I6NWw4O6cTCBMuBO-1 

Hi, I’m having trouble uploading specific custom font weights to my Figma Site. My site doesn’t need all of these fonts but, once I started having issues uploading certain font weights, I wanted to test how many were unreadable/incompatible. All of the font weights listed are used in my Figma Site but Figma says it “doesn’t match any font in use” when I go to upload the corresponding woff2 file.  

This didn't happen before. But, as if due to recent updates, the temperature is now constantly at 70 degrees Celsius, and the computer is extremely noisy due to the fan. The processor is at 11% load. In the browser version, the temperature is 60 degrees Celsius, but the processor is at 5%. Therefore, there's no noise.It's uncomfortable to work in the browser version, but it's even more uncomfortable when the fan is incredibly noisy. What could be the problem?

Hi,On the Figma-Linux page, we already see around half a million downloads. To give you an idea of the potential reach: Inkscape (vector graphics app) has been downloaded over 1 million times on Flathub alone: https://flathub.org/de/apps/org.inkscape.Inkscape GIMP has reached over 3 million downloads from Flathub: https://flathub.org/de/apps/org.gimp.GIMP In total, apps on Flathub have been downloaded more than 3 billion times: https://flathub.org/de/statistics This clearly shows the size of the Linux desktop market.

 Hello,I'm facing a problem. I removed all my text styles from my component library so I could only manipulate variables in sub-libraries or in files that utilize my core library.Surprisingly, even after numerous publishing, unpublishing, and republishing attempts, and accepting updates in child files, Figma recreates the styles in instances of my core components within my child files, even though they no longer exist in my library. (See attached screenshots)Can you help me? Has anyone else encountered this behavior and how did you resolve it? I've tried manually removing styles and using a destroyer, but so far nothing has worked.Thanks in advance. 1/ in my design system I have no styles to manage my typography styles (I destroyed them), i only use variables

Figma moves very slow and laggyIts happening on dragging elements, dragging settings bars, creating figures on the design, etcHovering around is completely smoothI tried removing cache, it is not a system req issue, I have i7 gen 11, rtx 4060, 16 gb ram, etcIt’s not due to some large files or layer issues, it happens on other files too, I even cleaned & removed the big onesI don’t’ have lots of plugins or anything unusual, it worked like 1 month ago smoothlyIts almost unusable 

I am using a robust design system and token library with components that have variants for different states like active, hover, error etc. Our token library has theming for light and dark mode. I would describe our design system as robust and well made using best practices for a mid sized to large design system.I have exported the library for make and the library appears as an option when designing with Make. My issues is that the designs it creates do not resemble our design system. The text input components we use are similar to default Material 3 text fields. The designs created sometimes use a Material UI style but it uses outlined inputs or inputs with detached labels. The colors are sometimes close but it seems truly coincidental and not related to our actual token library.In fact after testing and prodding I see no difference in using our design system library and using no reference. My suspicion is that it simply does not understand our library and is moving fo

I have been spending half a day trying to make up the mess of the latest Figma update which completely destroyed UI rendering.I have some nested components logics, because it is more efficient for maintenance, and now all of these nested components do not render properly. I tried using "Regenerate all instances" multiple times (which just, weirdly, makes it worse) and also reset and restart the app. Nothing to do. I stopped updating everything because all updates destroy the UI.Please do something. We are spending tons of money on this tool, these type of issues should not happen.

I’m using variables for different parts of my text styles in order to create a multi-brand design system. An issue I’ve found is that when I change variable mode the text size doesn’t update, even though other variables update when I swith between the two brand modes. For example the font family is changing as intended, but not the size. However, if I select a component with the text style already in use and reselect the same text style then it updates itself to the correct size. What is causing this and is someone else experiencing this?

I’ve been playing around with figma make and am quite impressed. However, when I copy the file into Figma Design there are quite often problems with the text.  Either it is overlayed or it is forced to a new line. Screenshots attached.   The text boxed are somehow smaller in the actual figma file than in figma make. Aslo to keep on working with the figma file all these containers and paragraphs are a bit ove

Just thought I’d share for posterity as this almost drove me insane! I’d set up basic light / dark color modes and variables, which worked almost everywhere except for a few frames. It turns out i’d copied some assets from another project, and the appearance tab had exposed the variable modes for them, rather than the ones in the current file. The solution was to go the longer way through [blue] to the variable mode. 

i worked on figma make - and created a flow - suddenly now it becomes blank - blank white screen - even older version figma files are not working  Please follow updates in our status page: https://status.figma.com/ Posts originally published in other forum topics have been merged into this one to keep things tidy.

Hi Figma Support team,I’m running into an issue with unwanted colours appearing in the Design-mode colour picker in Figma Slides, and I’m hoping to understand whether this is expected behaviour or a limitation.Summary of the issueEven after fully cleaning my Slides template so that every element uses only my defined template colour variables, the colour picker in Design mode still shows many extra custom colours that are not used anywhere in the file. These appear to be leftover colours that were automatically created when pasting designs from regular Figma Design files into a Slides file.What I’ve tried I replaced all existing colours with my new template colours I verified that none of the stray colours are used in any layer, component, or style. I also confirmed that this only affects Design mode, not Slides mode, where only the correct template variables appear.

When creating interactive prototypes in Figma, only vertical lists support mouse wheel scrolling. Horizontal lists cannot be scrolled with the mouse at all—you have to drag to view the content. What a terrible design! Your interactive prototype features are absolutely awful. Can you please optimize this properly in the next update?

Icons wrapped and with scale applied do not work properly anymore after latest update.Note on updates in general: everytime there is a new update I have noticed something breaking in Figma. For the price paid for the service it would be great if all the new implementations went through thorough testing everytime. It is quite annoying to have to find work arounds every new releases to avoid these bugs. 

Our team is on the Organization plan and I’m noticing that when I start a new Figma Make, I’m only seeing two of our published DS libraries that are accessable. See attached image for extra reference. I’m not sure why no other libraries are showing up here since there shouldn’t be a limit of the number of libraries right?I’m also an admin if that helps. Thanks in advance!

I only need 1 full site , and  I set all member  free on my team .but the bill shows that I need to pay for 2 full-seat. How can I delet the additional full-seat from the bill ?  Could you connect me with the support team to cancel the seats ?[a screenshot redacted by forum admin/moderator to remove PII]