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Hello,After upgrading to the Professional plan, I was downgraded back to the Starter plan (24 hours later), even though I had paid for and been charged for the Professional plan. I opened a support ticket but haven’t received a response. Has anyone else had the same problem, and how can I resolve it and switch back to the Professional plan without having to pay again? Keep in mind that I’ve already set up an annual SEPA direct debit.

ello Figma Support Team,I am unable to open one of my Figma Make files. Whenever I try to open it, the screen remains completely white, and I receive a memory-related issue. The file is no longer accessible.File URL:https://www.figma.com/make/9CXvfpqChZiy0O9DwGUHKp/RM-CBM-Visit?t=v6p4NuOdXNQvEfhM-0This file contains several hours of work and is very important to my project. I have already tried the following troubleshooting steps:Restarted my computer. Tried opening the file in different browsers. Cleared browser cache and used an Incognito window. Attempted to reload the file, but it still opens as a white screen.Could you please investigate whether the file can be recovered or repaired? If there is a server-side recovery option or a previous recoverable version, I would greatly appreciate your assistance.Please let me know if you need any additional information, such as screenshots, browser details, or system specifications.Thank you for your support, and I look forward to your respo

Hello Figma Support team,I've identified a reliably reproducible bug in my design system library: every time I double-click a variant in the left panel to edit it a second time, the variant name breaks.The Prop=Value, Prop=Value name format (e.g. Type=Regular, State=Default) gets overwritten and replaced with just the values, without the property names (e.g. Regular, Default). The right-hand panel then shows "This layer has an invalid name" and the property dropdowns switch to "—".I tested this on 2 component sets to confirm reproducibility before risking further damage across the rest of the library — the bug happens consistently, so I consider my entire library at risk if I continue editing variants normally.Steps to reproduce:Open an existing component set with variants already correctly named (Prop=Value, Prop=Value) Double-click a variant's name in the layers panel to edit it a second time The name gets overwritten automaticallyWhat I need:Confirmation/fix for this bug before I co

Hello,I created a project using Figma Make on the free Starter plan.Before upgrading to a Professional Full Seat, I would like to confirm something.If I upgrade my account, will I be able to:Open or copy my existing Figma Make project into Figma Design? Edit it as a regular Figma Design file (editable layers, text, shapes, Auto Layout, etc.)? Export it as a PDF from Figma Design?More specifically, I want to know whether upgrading will work with my existing Figma Make project, or if this functionality only applies to projects created after the upgrade. Thank you for your help.Best regards,

I'm unable to export Figma Slides. The Export button isn't visible anywhere, and the export option doesn't appear under "Actions" either.

I recently increased my AI credits by $20, based on a specific and controlled budget. However, I noticed that an additional billing adjustment amount was charged for my next billing, resulting in a total charge higher than the amount I intended to purchase.I would appreciate clarification on why this billing adjustment was applied, particularly when my credit purchase and budget were explicitly limited to a specific amount. Unexpected charges beyond the approved budget create unnecessary financial burden and make it difficult for us to manage usage costs effectively.Kindly review the billing transaction, provide a detailed explanation of the additional charge, and assist in resolving or reversing any amount that was charged beyond the intended $20 credit purchase.We would also appreciate guidance on how to ensure that future charges remain strictly within the configured budget or credit limit, without any unexpected billing adjustments.Thank you for your prompt assistance in resolving

Shaders stopped working completely on my Mac (M1 Pro, macOS latest). Both built-in and custom shaders show nothing on canvas. Layer thumbnail intermittently appears and disappears.What I've ruled out:- Browser: Chrome, Safari, Edge, incognito — all fail- Account: other accounts on same machine also fail; other users on same file see shaders fine- System: macOS updated, NVRAM reset, Metal shader cache cleared- WebGPU: confirmed working on third-party demos, Metal compilation logs show 100% SUCCESS- VPN/network: excludedThis appears to be a Figma-specific WebGPU shader pipeline bug on this hardware/driver combo. Any help or similar experiences?

Since August 3 my Libraries won’t update any more. Even creating a new one with just one component refuses to publish. I restarted Figma, reset the cache, tried publishing via the browser, nothing works. When clicking the publish button it says, “assembling components, styles and variables”, the modal closes, but nothing happens after that (normally I would see a progress bar and things get published).   

When I select ‘Only allow preferred instances’ in Slot, it still allows me to swap from ‘Preferred’ to another component. This is the case across every component I’ve tried it in. 

Hi, We have been working towards using Figma Sites to publish, for the first time in our company, an external-facing website. It is to support our advertising proposition and can be found at ads.justeattakeaway.com. However at that url we are seeing a Cloudflare Error 1000 error message. Our internal technical teams are telling us that the Cloudflare issue isn't on our side because we have already set our proxy status for this domain to DNS Only (grey cloud). Cloudflare's official documentation (at this page https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1000/) says, of the error message we're getting, "Your DNS record points to a SaaS provider that uses Cloudflare for SaaS with BYOIP (Bring Your Own IP). Because the provider's IP addresses are advertised through Cloudflare's network, requests resolve to Cloudflare infrastructure. If the provider has not configured a custom hostname for your domain, this error is returned."And t

Hi,I accidentally moved my project "Видавництво Старого Лева | Лендинг спільноти" to Trash.This is an Education Team, and I am the Team Owner with edit access.The project is still visible in Trash and shows 2 files, but:- there is no Restore option;- there is no three-dot menu;- the Files tab is empty;- double-clicking the project does nothing.I have already confirmed that I am the Team Owner and have edit access.Could someone from the Figma team please check whether the project can be restored or explain why the Restore option is missing?Thank you.

Hello Figma Support,I am working on a multi-brand design system with base, semantic and component-specific variables. Each brand uses extended variable collections.We also have a dedicated icon collection used to switch between the graphic variants required by each brand.I have tested two approaches: A string variable bound to the icon component’s variant property. Boolean variables controlling the visibility of each brand-specific graphic. In both cases, the icon graphic changes correctly according to the active brand.The problem starts when these icons are nested inside our system Icon component, which is then used inside more complex components such as buttons or inputs.When I change a parent component variant or perform an instance swap, Figma stops respecting the icon color override applied by the parent component and restores the color defined in the original icon component set.I have also observed the following: With the string-variable approach, if I disable the collection th

Hey everyone,I've been dealing with a frustrating bug lately and wanted to post here to see if anyone else is experiencing the same thing — and to get it on Figma's radar if it hasn't been reported yet.---**The Bug**Components from my shared library that are set to **Fill container** (horizontal) are not rendering correctly when a file is opened. They appear collapsed or incorrectly sized — but the Fill property is still correctly set. The moment I click anywhere on the affected frame, it instantly snaps into its correct filled state. No property changes, no workarounds — just a click.I've attached a short screen recording that shows this clearly: a **Save and Cancel button pair** is initially invisible inside their container, and after I click the frame they snap into the correct position immediately.---**Why It's a Big Deal for My Workflow**This is causing real problems for our design-to-dev handoff. Our developers use Figma specs as the source of truth for building components. When

I am paying for full-seat professional account but I am unable to press publish button for figma site, can you help me? is there any setting up I can fix?  

Hello Figma Support Team,I'm writing to find out why my account has been restricted. I'm currently unable to share any of my Figma files, which is preventing me from working. I've had this account for more than 6 years, and this restriction is affecting my ability to do my job. I'd appreciate it if you could look into this and let me know:1. The specific reason for the restriction2. What steps I need to take to resolve it3. How quickly this can be fixedAccount email: (redacted by the moderator due to PII)I need this resolved as soon as possible since I rely on this account for work. I have already sent several emails to support with no response and this is severely affecting my work. Thank you for your prompt attention to this matter.Best regards,Paula

This is the Figma web browser version. How do I turn off these giant thumbnails?They suddenly started showing up and take up so MUCH vertical space. 😭  

When importing SVGs stop converting <circle> tags into <path> tags.Please stop. It breaks my workflows.Please please overhaul your SVG engine. It is so buggy and broken.

I’m having intermittent issues of my layers that have motion applied to them turning into white boxes. sometimes they render when I play motion, sometimes when I play in prototype mode. What I can’t fix is when I create a motion animation on one page, and move it toanother, it never renders anything on the other page but the white boxes. i’ve tried clearing the cache by turning motion on/off and even closing the app.  

Hello,I thought Slots was the feature we had all been waiting for. Unfortunately, I just found out it's not. As soon as I started using it, it created major issues in my design system and essentially broke all of my responsive components that rely on variants to switch between desktop and mobile layouts. The problem is that it's now too late for me because I've already migrated everything to Slots.For example, I have a Bento component with two variants: Desktop and Mobile. Both variants share the same Slot property. Naturally, the layout inside the Bento needs to be different for each device to be truly responsive, while the content and overall structure remain exactly the same.However, if I edit a single layer inside the Slot in the Desktop variant and then switch to the Mobile variant, it overrides the mobile layout and breaks everything, even though the structure is 100% identical.I'm experiencing this issue with every component that uses Slots.At first, I thought I might need two s

I ran out of credit after the few first prompts and again I am on the Figma dev team for Code i Operations, Please allow me maximum credits and also assign me an agent for Figma.com for Cross Synergetic Work Flow for Internal Exponential Work QualintityI need Unlimited Credit as we were working on before to trade with developmental Advancements for Figma to be the best at best pace forever Remember or Deal?

Hello,I am the owner and only member of my Starter team workspace.On August 2, I used Figma Make for one AI generation. After it completed, my AI Balance showed 332 credits remaining.I did not perform any further AI generations after that.On August 4, my account shows 0 AI credits remaining until Sep 1.Could you please check my AI credit usage history and explain how my remaining credits were consumed? If this is expected behavior, could you please explain why my balance changed from 332 to 0 without any additional AI actions?Thank you.

I would like to use the private NPM registry feature but before I do I have two quick questions:Is the auth token provided in Resources → npm registry → “View Configuration” generated per-user, as in is it specific to me or is it the same for all admins? Can I cycle or regenerate that token if necessary? If so, how?Thank you! 

When using Alt + Drag in the layers panel to create a duplicate object, the ‘alt state’ remains after alt release and mouse release. So, when one then hovers the cursor over anything in the design panel, such as width, opacity, padding, etc. the cursor becomes a horizontal double arrow and clicking in any of the input fields in the design panel to enter a value is fruitless. One needs to hit Alt again to reset/clear the ‘frozen’ alt state. This started I would say a few weeks ago. It’s a bit similar to what I and some others were reporting just recently regarding clicking on the visibility icons in the layers panel, or even the lock icon, and on mouse release the app would still behave as if it were in the mousedown state and any layers that the cursor hovered over would immediately get lock toggled or visibility toggled. This is somewhat similar, a sticky alt state remains after alt + drag and release on keyboard and mouse. Thank you for your time. 

Hi Figma team,Could you please provide an update on the review status of the Pathrule Bridge plugin and let us know when we can expect the review to be completed?Plugin link:https://www.figma.com/community/plugin/1663731140755587293/pathrule-bridgeThe plugin is a key part of Pathrule’s upcoming release. We’re currently waiting for it to be published before launching and announcing the new version of our product.We’d really appreciate any update or estimated timeline you can share.Thank you!

Hello Figma Support,I canceled my Figma Professional subscription before the renewal date, but I was charged $22.00 on August 2, 2026.According to the receipt, this payment is for the Prorated Professional Full Seats (monthly) subscription covering July 2 – August 2, 2026. Since I had already canceled my subscription, I believe this renewal charge was made in error.Could you please review my account and process a refund for this charge?Here are the payment details from the receipt:Receipt Number: 2208-2340 Invoice Number: 43XMYH3N-0002 Amount Charged: $22.00 Payment Date: August 2, 2026Thank you for your assistance. I look forward to your response.Best regards,