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Question

In the app on a Mac, dragging with the zoom tool doesn't work


Rolf_Wilkinson

To zoom I like to hold z and just drag a square around where I want to go, rather than clicking a bunch of times. But it when I do this, it lands me too far to the right. There’s some calculation that’s off, and it doesn’t seem to happen in other programs. Anyone else have this issue? It’s only with the app. The web version seems to work fine.

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10 replies

ksn
Figmate
  • Community Support
  • 1818 replies
  • May 21, 2024

Hey @Rolf_Wilkinson - can you drop a screen recording of this? I tried testing on my end, but I seem to zoom into where I select as I expect I would, so I’d like to see how this is appearing for you.

Thanks!


Rolf_Wilkinson
  • Author
  • New Participant
  • 17 replies
  • June 20, 2024

Sorry for the delay:


Rolf_Wilkinson
  • Author
  • New Participant
  • 17 replies
  • June 25, 2024

@ksn I forgot to @ mention you…


ksn
Figmate
  • Community Support
  • 1818 replies
  • June 26, 2024

Ah! Sorry for the delay – I’m going to review and get back to you.

I may be extending the delay (it’s Figma’s Config time!), but I have a reminder set to get back to you.


Rolf_Wilkinson

Any luck repeating this? Ongoing for me.


ksn
Figmate
  • Community Support
  • 1818 replies
  • July 1, 2024

@Rolf_Wilkinson I wasn’t able to replicate on a test file that I had, but I can see what you mean based on your recording.

I’m going to file a bug ticket to see if this can be looked at by engineering (I may not be able to replicate, but doesn’t mean there isn’t an issue I’m just not hitting).

I can’t guarantee when the response will be, though – in the meantime, can you try one thing for me? Just to cover all bases, can you see if clearing your app cache does anything?


Rolf_Wilkinson

Thanks, yes I cleared the cache and it didn’t do anything. I’m using the app, I’m on a MacBook Pro, using a secondary monitor.


ksn
Figmate
  • Community Support
  • 1818 replies
  • July 3, 2024

Got it - thanks for trying.

I spoke to an engineer regarding this – we did some testing, and we couldn’t get this to replicate. Would you be able to provide a copy of the file in the video you showed this on originally? No worries if not, but we want to see if this is getting triggered by something in the file directly. It happens on all files when you use the app, correct?


Rolf_Wilkinson

A-ha! It would appear to be only in this file. Uh… don’t want to share this publicly though. Happy to share directly if you send me an email.


ksn
Figmate
  • Community Support
  • 1818 replies
  • July 4, 2024

Just in case you didn’t see it already, I just followed up with you via DM 😊


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