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Question

Eternal loading in Figma Beta (not only files, but also the main screen)

The
  • The
  • New Participant
  • 21 replies

Figma version 125.1.1. (that is the actual Figma Beta) on windows does not load anything, not even the home screen.

This started since Feb 2nd. I have reinstalled, uninstalled and installed, switched to different wi-fi, but nothing has changed. Meanwhile, the stable version of Figma 125.0.7 loads fine (as does Figma in the browser).

Eternal Loading

 

Also, you can see that information about files and their status is coming to the application, but everything else is not loaded. This means that it has access to the internet

 

Please check what is the problem? As I understand it, it's not a problem on my side, but a problem on the windows app side

 

4 replies

J
Figmate
  • Junko3
  • Figmate
  • 1814 replies
  • February 4, 2025

Hi ​@The, Thank you for bringing this to our attention!

 

We appreciate your efforts in troubleshooting the loading issue you're experiencing with the beta version of the Windows desktop app.

 

Because the beta version is a test environment, your bug reports are incredibly valuable in helping us find and fix any problems.  Please kindly submit a report here.

Please include your Desktop App debug logs file with your bug report so we can take a closer look at the issue. Here are the steps on Windows:

Click the toggle arrow on the right side of the top toolbar > “Help” > “Troubleshooting” > “Save Debug info”

 

Thank you for confirming that the regular version of the app works without this issue.  We recommend using the regular version for now.

 

Thank you again for your help in improving our product!

The
  • The
  • Author
  • New Participant
  • 21 replies
  • February 4, 2025

 

Junko3 wrote:

Please include your Desktop App debug logs file with your bug report so we can take a closer look at the issue.

I apologize for not attaching debug logs right away. I don't see the ability to edit a post in the new version of figma forum. And there is also no reply to post function, only quoting. So I am attaching the Debug info here. I hope you will see this message

Upd. Ok, apparently I can't attach the html (which is the format of the debug logs). I saved it in a zip archive

1 Attachments
The
  • The
  • Author
  • New Participant
  • 21 replies
  • February 5, 2025
Junko3 wrote:

Hi ​@The, Thank you for bringing this to our attention!

Hi, I'm writing to let you know that the problem is gone, Figma Beta started loading pages (without any updates, still the same version)

J
Figmate
  • Junko3
  • Figmate
  • 1814 replies
  • February 6, 2025

Hey ​@The, Thank you for the update and for uploading debug log. We're glad to hear the problem is resolved!

 

For future issues, please submit a bug report using this form rather than sharing debug logs in the community forum. This will ensure our technical quality team can review the logs and provide more effective assistance.

 

Thanks again for your help!

The
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