Skip to main content
Solved

Can't access file that I own

  • January 29, 2025
  • 1 reply
  • 21 views

Sara Cheikh

Hi, I reloaded Figma and suddenly don’t have access to any of my own files


 

Best answer by Celine_D

Hey ​@Sara Cheikh ,
Sorry to hear you are having issue to access to your file!

This usually happens when your access of this file has been edited, or the file has been deleted.

As the first workarounds, I recommend you to:

  • Make sure you're logged into the correct account.
  • Check if you’ve accepted the invitation to view or edit the file under the right account.
  • Look in your deleted files to see if the file is there.
  • Contact the file owner to request access again.

If these workarounds still don’t help, don’t hesitate to contact directly our support team by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714.
Please make sure you use the email associated with your Figma account, include the URL of the file in question. This will help our support team to locate the file and see what may have happened. Thank you!

 

View original

Celine_D
Figmate
  • Community Support
  • January 29, 2025

Hey ​@Sara Cheikh ,
Sorry to hear you are having issue to access to your file!

This usually happens when your access of this file has been edited, or the file has been deleted.

As the first workarounds, I recommend you to:

  • Make sure you're logged into the correct account.
  • Check if you’ve accepted the invitation to view or edit the file under the right account.
  • Look in your deleted files to see if the file is there.
  • Contact the file owner to request access again.

If these workarounds still don’t help, don’t hesitate to contact directly our support team by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714.
Please make sure you use the email associated with your Figma account, include the URL of the file in question. This will help our support team to locate the file and see what may have happened. Thank you!

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings